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CrashPlan PRO Users reference

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise

Overview

This reference guide includes detailed information about CrashPlan PRO's User Overview. From the User Overview you can manage users and their devices as well as add new users.

User overview

Select Users to view information about users in your CrashPlan PRO environment.

User overview

Item Description Click to view
a

Action menu

Contains commands available in the user list view.
b

Add user

Displays pane in which you enter information to add a user.
c Selects all the users in the list.
d Name User's first and last name.

Selected user's details

e Username User's username. This is also the email associated with the user's account.

Selected user's details

f

Backup Devices

Number of devices registered to this user. Includes CrashPlan app and CrashPlan mobile app devices.

Selected user's details

g Used Storage The amount of data this user has stored at all destinations. List of all of the user's device archives and stats, by GUID

Action menu

Action menu

Command Description
Show Active Displays all active users. Not available when active users are displayed.
Show Deactivated Displays all deactivated users. Not available when deactivated users are displayed.
Show Invited Displays all users who have been invited to create accounts but have not yet done so.
Show Admins Displays all users with admin roles.
Block Signs out the selected users from all devices and all current administration console sessions. Prevents future sign-in to all of the users' devices and the administration console. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Make Admin Grants the selected user the PRO-Online Admin role.
Remove Admin Removes the PRO-Online Admin role from the selected user.
Reset Password Send an email containing a password reset link to the email address associated with the selected users.
Export All Export selected item to a CSV file. If no user is selected, all users in the list are exported.

CSV export

Export all visible list items to a CSV file by selecting gear.png > Export All. If no user is selected, all users in the list are exported.

Field Description

userId

Identification number of the user.

orgId

Organization where the user resides.
username Login name for the user.
email Email address associated with the user's account.
displayName Name displayed in the administration console for the user.
status Status of a user is active, blocked, or deactivated.
computerCount Number of devices registered to the user.
backupDeviceCount Number of devices associated with the user.
shareDeviceCount Number of SharePlan devices associated with the user.
Deprecated—this information may no longer be accurate.
lastLoginDate Last time the user signed into the administration console.
active

Indicates if the user is active.

TRUE: Active

FALSE: Deactivated

blocked

Indicates if the user is blocked.

TRUE: Blocked

FALSE: Not blocked

warningCount Number of user devices that have not backed up within the defined warning interval in the server settings.
criticalCount Number of user devices that have not backed up within the defined critical interval in the server settings.
selectedFiles Total number of files selected for backup.
selectedBytes

Total number of bytes selected for backup.

lastBackupDate Date when any one of the user's devices backed up.
lastCompletedBackupDate Date when any one of the user's devices had a 100% complete backup.
archiveBytes

Total size of files selected for backup.

todoBytes

Total bytes of data remaining to back up.

todoFiles

Total number files remaining to back up.

userExtRef

Optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.

notes

Add a new user

You can add users by sending an email invitation, manually entering their information, or by importing user information.

Command Description
Invite Users Send an email invitation to one or more users.
Add Users Add or import users.

Invite users

Use the Invite Users command to send an email invitation to new users.

invite users

Item Description
a Enter recipients' email addresses.
b Enter the reply-to email address to be included on the email invitations.
c Modify the subject line for the email invitation, if necessary.
d Modify the default email message, if necessary.
e Click to send emails or cancel.

Add users

Use the Add Users command to create a new user.

manually add users

Item Description
a Add users one by one. The CrashPlan app must be installed on each user's devices in order to back up.
b Add users in bulk by uploading a text file (.CSV).
c Download a sample text file for information on how to format the text file (.CSV).
d Upload the text file (.CSV) containing the users you'd like to add. The desktop application must be installed on each user's devices in order to back up.

Detail view

From User Overview, select a user to view their Detail View. From the user detail view, you can see information about a user's device.

User detail

Item Description Click to View
a User's first and last name.
b

Action menu

Displays actions you can perform.

Action menu

c Email Address Email address associated with the user's account.
d Last Signed In Last time the user signed into the administration console.
e Date Created Date the user profile was created.
f Used Storage Amount of data stored from this user account's devices. Graph shows the past 30 days. Data points are updated once per day. Click to view a list of all the user's device archives and stats, by GUID.
g Last 30 days Number of restores initiated, files restored, and total bytes restored over the past 30 days. Click to view Restore History
h Device Name List of devices associated with the account. Click to view Device Details
i Destination Name of the backup destination.
j Selected Size of the files selected for backup.
k Backup Status Backup completion percentage to each destination. Progress bar changes color if a device is in an alert state for that destination.
l Last Activity Time since the last activity for the user's devices.
m Completed Time since the device last completed a backup to the specified destination.
n Roles List of roles assigned to the user.

Action menu

Command Description
Edit Edits this user's information, including name, email address, and password.
Show Deactivated Devices Displays all of this user's deactivated devices. Not available when deactivated devices are displayed.
Hide Deactivated Devices Hides this user's deactivated devices. Not available when deactivated devices are currently hidden.
Deactivate Deactivates the user. All associated devices are deactivated. Archives for all associated devices are placed into cold storage.
Activate Activate a user that is currently deactivated.
Block Blocks the user. User is signed out of all devices and all current administration console sessions. Prevents future sign in to all of the user's devices and the administration console. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Make Admin
Grants administrative permissions, including the ability to add users, change default and device settings, and restore files on behalf of other users
Remove Admin Removes administrative permissions.
Reset Password Resets the selected user's password.
Print Prints a list of currently selected users. If no user is selected, all users in the list are printed.

Edit user

From the detail view, select the action menu, and choose Edit.

edit user

Item Description
a

First Name

Last Name

User's first and last name.
b Email Address Email address associated with the user's account.
c Password and Confirm Password Update password for the user's account
d Backup Quota Amount of storage allotted to the user.
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