Identify your Code42 version and privileges
Who is this article for?
CrashPlan for Small Business, yes.
Code42 for Enterprise, yes.
Link: Product plans and features.
Overview
This article describes how to determine what kind of Code42 environment and user privileges you have.
- Code42 environment options:
- Code42 cloud
- On-premises
- User types:
- User
- Administrator
For administrators of on-premises Code42 environments, this article also describes how to determine your Code42 server version.
Considerations
- All CrashPlan for Small Business customers are in the Code42 cloud.
- All Code42 cloud servers run the most recent, up-to-date version of the software.
- If your username is not an email address, then you are in an on-premises Code42 environment.
- For the version of your Code42 app, rather than your Code42 server, see Which Code42 app version am I using?
Why does it matter?
The functionality of your Code42 software differs with your version and privileges. You should know your version and privileges when you:
- Contact our Customer Champions for support.
- Consult support articles for help.
- Post information to our Code42 community.
- Contact sales for new products.
Cloud or on-premises
- Sign in to the administration console.
- Navigate to Account > My Profile
- Look toward the top-center for Username and Email Address
- In the Code42 cloud, you see only an Email Address
(because your address is your username):
- At a private, on-premises Code42 server, you see both
Username and Email Address:
- In the Code42 cloud, you see only an Email Address
User or administrator
- Sign in to the administration console.
- Look at the left navigation menu:
A user has limited access to the tools in the administration console. An administrator has access to more options for configuring the Code42 environment. 
Server version number
As an administrator of an on-premises Code42 server, check the Code42 server version number from the administration console:
- Sign in to the administration console.
- Navigate to ADMINISTRATION > Settings > Server.
- Under General, see Current server version.
Identify the correct support articles
To ensure that a support article matches the software you're using, choose your Code42 server version at the top of the article:
In the search menu for support articles:
- For administrator information, select a Server Version
- For user information, select an App Version
