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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

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Code42 Support

Identify your Code42 environment type and version

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

Overview

This article describes how to identify if you have:

  • A cloud or on-premises Code42 environment
  • User or administrator privileges

For administrators of on-premises Code42 environments, this article also describes how to check your authority server version

To find your Code42 app version, see Which Code42 app version am I using?

Considerations

The functionality of your Code42 software differs with your Code42 environment type, version, and user privileges. Your version and privileges are helpful to know when you:

Identify if you have a cloud or on-premises Code42 environment 

  1. Sign in to the Code42 console.
  2. Check the URL you used to sign in. 

Check your authority server version number

On-premises Code42 environments only

As an administrator of an on-premises authority server, check the Code42 server version number from the Code42 console:

  1. Sign in to the Code42 console.
  2. Navigate to Administration > Settings > Server.
  3. Under General, see Current server version.

Server Settings screen with version

Find support articles for your version

To ensure that a support article matches the software you're using, choose your Code42 server version at the top of the article:

This article applies to Code42 cloud environments. Other available versions: On-Premises, Small Business

In the search menu for support articles, filter the results to match your product and version, if applicable:

support_search_filter.png

Identify if you have user or administrator privileges

  1. Sign in to the Code42 console.
  2. Look at the left navigation menu:
    A user has limited access to the tools in the Code42 console. An administrator has access to more options for configuring the Code42 environment.
    user.admin.png cloud.admin.png
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