Identify your Code42 environment type and version
Who is this article for?
Incydr Professional and Enterprise, yes.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, yes.
Overview
This article describes how to identify if you have:
- A cloud or on-premises Code42 environment
- User or administrator privileges
For administrators of on-premises Code42 environments, this article also describes how to check your authority server version.
To find your Code42 app version, see Which Code42 app version am I using?
Considerations
The functionality of your Code42 software differs with your Code42 environment type, version, and user privileges. Your version and privileges are helpful to know when you:
- Contact our Customer Champions for support
- Consult support articles for help
- Post information to our Code42 community
- Contact sales for new products
Identify if you have a cloud or on-premises Code42 environment
- Sign in to the Code42 console.
- Check the URL you used to sign in.
- If you signed in using one of the following URLs, you have a cloud Code42 environment.
- If you signed in using another URL, similar to the examples below, you have an on-premises Code42 environment.
- https://authority-server.example.com:4285/console
- https://192.0.2.100:4285/console
Check your authority server version number
On-premises Code42 environments only
As an administrator of an on-premises authority server, check the Code42 server version number from the Code42 console:
- Sign in to the Code42 console.
- Navigate to Administration > Settings > Server.
- Under General, see Current server version.
Find support articles for your version
To ensure that a support article matches the software you're using, choose your Code42 server version at the top of the article:
In the search menu for support articles, filter the results to match your product and version, if applicable:
Identify if you have user or administrator privileges
- Sign in to the Code42 console.
- Look at the navigation menu:
- A user has limited access to the tools in the Code42 console, for example, access only to Devices and App Downloads.
- An administrator has access to more options for configuring the Code42 environment, for example, to User Activity or Legal Hold.