What to expect from Code42 cloud upgrades
Who is this article for?
Incydr, yes.
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
Overview
During Code42 cloud upgrades, you may see inconsistencies in the Code42 console for a short period.
There is no risk to your Code42 environment or your data related to these inconsistencies.
This article describes the causes of inconsistencies you may see in your Code42 console during an upgrade to the Code42 cloud.
Upgrade process
The upgrade schedule is announced to customers each time we upgrade the Code42 cloud. Refer to our Service Status Updates for details about the timing and duration of the upgrade process.
Symptoms
You may encounter these symptoms during a Code42 cloud upgrade.
| Symptom | Workaround |
|---|---|
|
The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected. |
View individual device statistics in the Code42 console instead:
|
| In Organizations and Users, statistics on storage utilization may display incorrectly. |
Recommended solution
First, refer to our Service Status Updates for information about the upgrade process. If the symptoms persist beyond the planned maintenance window, contact our Customer Champions for support.