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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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What to expect from Code42 cloud upgrades

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

During Code42 cloud upgrades, you may see inconsistencies in the Code42 console for a short period.

There is no risk to your Code42 environment or your data related to these inconsistencies.

This article describes the causes of inconsistencies you may see in your Code42 console during an upgrade to the Code42 cloud.

Upgrade process

The upgrade schedule is announced to customers each time we upgrade the Code42 cloud. Refer to our Service Status Updates for details about the timing and duration of the upgrade process.

Symptoms

You may encounter these symptoms during a Code42 cloud upgrade.

Symptom Workaround

The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected.

View individual device statistics in the Code42 console instead:

  1. Go to Devices > Active.
  2. Select an individual device to view details.
In Organizations and Users, statistics on storage utilization may display incorrectly.

Recommended solution

First, refer to our Service Status Updates for information about the upgrade process. If the symptoms persist beyond the planned maintenance window, contact our Customer Champions for support.

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