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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Version 6Link: What version am I on?

Code42 Support

Error deleting activity profile

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Version 6Link: What version am I on?

Overview

If an administrator tries to delete an activity profile but does not have permission to manage all the users in that profile, the deletion fails with the error message, "There was an error deleting [profile name]. You do not have permission to remove at least one user from this profile." This article describes how to delete the activity profile.

Activity Profile Delete Error Message

Recommended solution

Sign in to the administration console as a user with the Customer Cloud Admin role (which has administrative rights over all users) to delete the activity profile.

Learn more about roles for Code42 users.

Deleting profile removes all users
When a Customer Cloud Admin deletes an activity profile, all users are removed from that profile, regardless of which Org Admin or Cross Org Admin initially assigned them.

Alternative solution

  1. Have individual Org Admins or Cross Org Admins sign in to the administration console and remove their users from the activity profile.
  2. The last Org Admin or Cross Org Admin with users in the activity profile can delete the activity profile.