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This article applies to Cloud.

Other available versions:

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Conflict detected in endpoint monitoring settings and Security Center profile

This article applies to Cloud.

Other available versions:

Version 6icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

In some cases, the Security Center activity profile conflicts with the endpoint-monitoring settings in the administration console.

If there is a conflict, an email is sent that reads, "A conflict was detected in the endpoint monitoring settings for <username>, who is being monitored by the <profile name> activity profile." A message also appears in the Security Center's activity profile details that reads, "A conflict was detected in the endpoint monitoring settings for <x> users." 

This article explains why the conflict occurs and how to resolve it.

Cause and detection

When you create an activity profile in the Security Center, you select which locations to monitor for file activity. A conflict arises when an activity profile includes a user who is in an organization with endpoint monitoring settings that are different from the activity profile settings.

For example, if you configure an activity profile to monitor files moved to USB drives and add a user who belongs to an organization that has deselected Removable media in the endpoint monitoring settings, that creates a conflict.

When a conflict is detected:

  • An email is sent to notify the profile's notification recipient.
  • The activity profile details in the Security Center display an error message above the list of users.
  • In the activity profile's list of users, the status column for the affected user indicates Conflict.

Recommended solution

To resolve the conflict for a user, edit the endpoint monitoring settings for that user's organization:

  1. Sign in to the administration console.
  2. Go to Administration > Users > Active.
  3. Select the name of the user with the settings conflict.
    The user details screen appears.
  4. From the header of the details screen, click the organization name, which appears directly below the username.
    The organization details screen appears.
  5. From the action menu in the upper-right, select Edit.
  6. Select Endpoint Monitoring.
  7. Deselect Inherit settings from parent.
  8. Adjust the organization's settings to match the activity profile.
    For example, enable Removable media or Cloud service in the endpoint monitoring settings if those same options are selected in the activity profile.

Alternative solution

Alternatively, edit the activity profile instead of the endpoint monitoring settings:

  1. Sign in to the administration console.
  2. Go to Security Center > Activity Notifications.
  3. Select an activity profile name.
  4. Click the action menu, and then select Edit This Profile.
  5. Adjust the activity profile to match the endpoint monitoring settings.