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Code42 Support

Job Failed

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Job name on server Code42 server name has failed." Delivered by email and to the Alerts Overview of the administration console
"Job failed" Settings > Notifications of the administration console

Severity

Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.

Cause

This alert is triggered when a scheduled archive maintenance job has failed to complete. The alert message provides the following info:

  • The job number
  • The identity of the server

You can view the job queue in the administration console.

Possible effects

Archive maintenance has not been completed on all archives, leading to potential archive corruption or data loss.

Recommended solution

Contact our Customer Champions if the problem persists.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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