Renew subscription alert
Who is this article for?
Incydr Professional and Enterprise
Incydr Basic and Advanced
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, no.
Overview
To warn you of an upcoming subscription-related issue, an alert appears on the Subscriptions screen and an email is sent to Code42 administrators. This article explains how to interpret and respond to the alert.
Considerations
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- Depending on your permissions and organization structure, you might need to select an organization on the Subscriptions screen to view its subscription alert.
Renew subscription alert
The following alert appears on the Subscriptions screen:
Cause
A renew subscription alert appears when:
- The number of subscriptions in use exceeds the number of subscriptions purchased.
- A subscription expires soon and has not yet been renewed. By default, the alert appears and email is sent 30 days prior to the renewal date.
- Your subscription level has been downgraded.
To refresh the alert, click the action menu and select Refresh Subscription Information.
Possible effects
If not resolved, this alert could result in:
- Lack of subscription coverage for users, meaning they cannot back up or restore
- Fewer available features
Recommended solution
To resolve this alert, contact your Customer Success Manager (CSM) to ensure you maintain the subscription coverage you need.