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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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Code42 Support

Set up your Code42 Managed Service Provider account

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Overview

This article describes the initial steps you must take to set up your account in the Code42 Managed Service Provider program. 

Existing partners only
At this time, Code42 is not accepting new partners for the managed service provider program. This article applies only to existing partners. 

Considerations

Manage billing information through 2Checkout 
As of April 1, 2019, billing for the Managed Service Provider program is administered by 2Checkout. In March 2019, Code42 emailed all agents with instructions on how to manage billing information through 2Checkout. To keep your subscription current, you must create and manage an account at 2Checkout's customer area. If you need help, contact 2Checkout support at support@2checkout.com, or contact Code42 for Enterprise support

Steps

Step 1: Sign in to the Code42 console

  1. Navigate to https://www.crashplan.com/console.  
  2. Sign in with your username (email address) and password. 
    If you have forgotten your password, or have never logged in to the Code42 console before, click Forgot Password and follow the instructions sent to you via email to update your password.

Step 2: Add your billing information

  1. From the top navigation menu, select Account
    Account Information appears.
    MSP_Account_information
  2. Click View Account Information.
    The 2Checkout page opens at https://shop.code42.com/myaccount/.
    2Checkout
  3. To create a new account, enter your order number or email address and select Send access link
    If you need help, contact 2Checkout support at support@2checkout.com, or contact Code42 for Enterprise support
  4. Enter your billing address and payment information. 
    You must enter your credit card information to use your account. 
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