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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Code42 Support

Set up your Code42 Managed Service Provider account

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Overview

This article describes the initial steps you must take to set up your account in the Code42 Managed Service Provider program. 

Existing partners only
At this time, Code42 is not accepting new partners for the managed service provider program. This article applies only to existing partners. 

Considerations

Manage billing information through 2Checkout 
As of April 1, 2019, billing for the Managed Service Provider program is administered by 2Checkout. In March 2019, Code42 emailed all agents with instructions on how to manage billing information through 2Checkout. To keep your subscription current, you must create and manage an account at 2Checkout's customer area. If you need help, contact 2Checkout support at support@2checkout.com, or contact Code42 for Enterprise support

Steps

Step 1: Sign in to the administration console

  1. Navigate to https://crashplan.com/console.  
  2. Sign in with your username (email address) and password. 
    If you have forgotten your password, or have never logged in to the administration console before, click Forgot Password and follow the instructions sent to you via email to update your password.

Step 2: Add your billing information

  1. From the left navigation menu, select Account
    Account Information appears.
    MSP_Account_information_6.9.4_annotated.png
  2. Click View Account Information.
    The 2Checkout page opens at https://shop.code42.com/myaccount/.2Checkout customer area for Code42
  3. To create a new account, enter your order number or email address and select Submit
    If you need help, contact 2Checkout support at support@2checkout.com, or contact Code42 for Enterprise support
  4. Enter your billing address and payment information. 
    You must enter your credit card information to use your account. 
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