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Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premisesLink: What version am I on?

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Code42 Support

Pre-stage the Code42 app upgrade

Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premisesLink: What version am I on?

Overview

By default, upgrading devices in the Code42 cloud involves sending upgrade files to each user device when the device connects to the Code42 cloud at the scheduled update time. Depending on your environment, this process can consume enough network bandwidth that it results in slower network speeds during your employees' working hours. To alleviate this problem, you can optionally pre-stage the Code42 app upgrade files on each device during off-peak hours using a client management tool like SCCM or JAMF. 

Considerations

Perform this procedure before initiating client upgrades.

That is, pre-stage the upgrade files before the date shown in the Scheduled Update setting, or if you choose to manually update clients ahead of schedule, before you select Upgrade Clients.

Steps

8.2.2 Code42 app

  1. To obtain the upgrade .jar files to distribute to devices, click the links below to immediately start downloading. Choose all the operating systems for devices in your Code42 environment. Because the files all have the same name, download them to separate locations so they do not overwrite one another:   
  2. Push the .jar files using your preferred file management application and place them in the Code42 app /upgrade directory on user devices.
  • Upgrade from 8.2.0
    If you're upgrading from Code42 app version 8.2.0, and the Code42 app is installed for all users, place the .jar files in the following directories:
    • Windows: C:\Program Files\Code42\upgrade
    • Mac: /Library/Application Support/CrashPlan/upgrade
    • Linux: /usr/local/code42/upgrade 
  • Upgrade from 8.0.0 and earlier
    If you're upgrading from Code42 app version 7.0.5 or earlier, and the Code42 app is installed for all users, place the .jar files in the following directories:
    • Windows: C:\Program Files\Crashplan\upgrade
    • Mac: /Library/Application Support/CrashPlan/upgrade
    • Linux: /usr/local/crashplan/upgrade
Code42 app installation paths
Use the above paths if the Code42 app is installed for all users (the default). If the Code42 app is installed per user, see the File and folder hierarchy for the application location under which the /upgrade directory can be found. 
Directory name changes in Code42 app version 8.2.0
Code42 app version 8.2.0 changed "CrashPlan" in many directory paths to "Code42". For more information about directory name changes in 8.2.0, see Code42 app version 8.2.0 changes to application and service names.
  1. Select Administration > Client Management > Updates to schedule client updates.
    On the date of the Scheduled Update on the Client Updates screen, Code42 upgrades clients in your environment using the upgrade .jar files pushed to the devices. 
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