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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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Code42 platform hardware and software requirements

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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

This article outlines the hardware and software requirements for components of your Code42 cloud environment.

Code42 console requirements

  • Minimum resolution: 1024x768
  • Web browser:
    • Chrome (most recent)
    • Firefox (most recent)
    • Microsoft Edge (most recent built on Chromium, on Windows)
    • Safari (most recent, on Mac and Linux)

The Code42 console does not support mobile web browsers.

End user application requirements

The system specifications listed below are the minimum requirements needed to successfully install the Code42 app. Devices on unsupported operating systems may be unable to upgrade to the most recent Code42 app version.

  • These system requirements are the minimum requirements to install the Code42 app. We recommend using more powerful hardware for the best performance.
  • The Code42 app is not supported on devices running ARM processors, which includes most phones and tablets. 
  • If your backup is unusually large (more than 1 TB or 1 million files), you must configure the Code42 app to use more RAM than the minimum requirement.
  • The Code42 app requires an Internet connection for almost all activity, including signing in, backing up, restoring, and changing most settings.  
  • The Code42 app requires a graphical user interface (GUI) for use on all operating systems. The app's desktop UI typically requires a screen area at least 960 pixels wide by 780 pixels high. Some systems may be able to display it as small as 900 pixels by 680 pixels.

Following are the minimum requirements for devices running the Code42 app. However, depending on usage, the Code42 app may need more than the listed minimums to operate effectively.

OS Hardware Software
Windows
  • 2 GHz dual-core CPU
  • 2 GB memory
  • 2 GB drive space

Supported Windows operating systems for the devices in the Code42 cloud environment 

Mac
  • 2 GHz 64-bit Intel CPU
  • 2 GB memory
  • 2 GB drive space

Supported Mac operating systems for devices in the Code42 cloud environment 
Linux
  • 2 GHz CPU
  • 2 GB memory
  • 2 GB drive space

Supported Linux operating systems for devices in the Code42 cloud environment1

 

Install:

  • libgconf-2-4
  • libXScrnSaver
  • net-tools
  • libnss3
  • libxss1 (Ubuntu 14.04 only) 
  • libnsl (Red Hat Enterprise Linux 8.1 and later only)

1 The Code42 app supports extended update support (EUS) versions of Red Hat Enterprise Linux and long-term support (LTS) versions of Ubuntu.  

 

Code42 app ports

List of ports that require outbound traffic to Code42. You must have both port 443 and 4287 open for use by Code42 apps.

Port

Protocol

Source

Destination

Description
443 HTTPS Code42 endpoint agents Code42 cloud Communication for File Metadata Collection and deployment policy information
HTTPS Web Browsers Code42 cloud Web restore (both zip file and device) and user activity profiles
TLS Code42 endpoint agents Code42 cloud Communication from device to the Code42 cloud (only applies to Code42 environments that sign in to the Code42 console at: https://www.crashplan.com/console)
4285 HTTPS Web Browsers Code42 cloud Web restore (both zip file and device) and user activity profiles
4287 TLS Code42 endpoint agents Code42 cloud Communication from the device to the Code42 cloud

Additional services integrated with Code42

These are some additional ports used by services that are commonly integrated with Code42 environments.

Port

Protocol

Source

Destination

Description

8200 and 8201

 TLS Code42 cloud Vault Communication between a Vault instance and the Code42 cloud
443 HTTPS Code42 cloud AD FS server Sync with AD FS
636 LDAPS Your directory server The Code42 User Directory Sync tool Used by the Code42 User Directory Sync tool to sync with your directory service

Code42 IP addresses 

Code42 uses the following IP addresses to provide access to Code42 cloud storage. To ensure uninterrupted access to the Code42 cloud, open your firewall to the following IP addresses:

  • 68.65.192.0/21
  • 162.222.40.0/21
  • 67.222.248.0/21
  • 103.8.239.0/24
  • 216.223.38.0/24
  • 149.5.7.0/24
  • 216.17.8.0/24
  • 50.93.246.0/23
  • 50.93.255.0/24

149.5.44.0/24 was formerly used but is now retired and no longer in use. You do not need to open your firewall to this range anymore. If you previously opened your firewall to this range, we strongly recommend removing it because Code42 will not control it after January 1, 2021.

IP address updates
  • This information is subject to change, and we recommend that you subscribe to our announcements page in the Code42 Community to learn about upcoming changes to IP addresses. See the table below for the revision history of this article.
  • To ensure uninterrupted connectivity to the Code42 cloud, you should have opened your firewall to all available IP addresses listed above before August 11, 2020. For more information, see IP address updates.

The IP addresses that your Code42 environment uses depends on where you sign in to the Code42 console. To ensure uninterrupted access to the Code42 cloud, open your firewall to IP addresses as follows:

Whitelist Code42's domain
Amazon Web Services (AWS) IP addresses are highly dynamic across a very large range, so consider instead whitelisting the *.code42.com  or *.gov.code42.com domain.