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This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Code42 FAQs

This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

This page contains a list of frequently asked questions for Code42 for Enterprise users. For information on CrashPlan for Small Business, see our CrashPlan for Small Business (previously CrashPlan PRO) FAQs.

Decide what to buy

Is there a free trial?

Yes. There is a 30-day free trial to Code42 for Enterprise. Your trial is a fully functional version of the software, and is exactly the same as the purchased software.

How is Code42 for Enterprise licensed?

Code42 for Enterprise is licensed by annual user license. Each active user consumes a user license

Can I have a combination of annual and perpetual licenses?

Yes. If you purchased a perpetual license in 2012 or earlier, you can have both annual and perpetual licenses running within the same Code42 environment.

Is Code42 for Enterprise available outside of the US and Canada?

Yes. Code42 for Enterprise is available worldwide.

Is Code42 for Enterprise translated in other languages?

Yes. Please see our details on available languages for all Code42 products.

Is there a manual?

Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.

How do I buy?

Existing customers, please contact your Customer Success Manager or email renewals@code42.com. If you are a new customer, please contact sales.

Australia and New Zealand customers

Are your cloud services based in Australia?

Yes. We have a data centre in Sydney.

I have already purchased a plan through the US store. What price do I pay to renew?

If you have already purchased a plan through the U.S. store, we'll continue to honor renewals of that plan at the U.S. renewal prices.

Why the big price difference between Australia and US offerings?

Even though our operating costs in Australia are significantly higher than they are in the U.S., we are absorbing some of the increased cost to make us more in line with similar products.

Can I purchase subscriptions for multi-year plans?

No. Our longest subscription term in Australia and New Zealand is one year (for Code42 for Enterprise).

Other questions

Do you support backing up network drives?

Yes, but only on Mac and Linux.

Due to security constraints within the Windows operating systems, Code42 for Enterprise does not support backing up mapped or network drives on Windows.

Where can I learn more?

There are several different ways to get more information about Code42 for Enterprise:

  • In the administration console, hover over a part of the screen to see a brief description of the item.
  • In the administration console, click the Help menu to display a reference article about that page.
  • Our customer success community is a great place to seek and exchange product knowledge, collaborate with your peers, stay up-to-date on Code42 events and resources, and grow your professional network.
  • Search our support site for all our documentation about Code42 for Enterprise.
  • Visit our YouTube page for video tutorials.
Can users back up to other users' computers?

No. Code42 for Enterprise does not allow creation of new client destinations for devices under different accounts.

Is Code42 certified for ISO27001 or SSAE16 compliance?

Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.

Is Code42 for Enterprise HIPAA compliant?

Code42 for Enterprise can be configured to support HIPAA compliance. Learn more about Code42 for Enterprise and HIPAA compliance.

Additional questions

If you have additional questions that our online resources don't address, our Customer Champions are happy to assist via email, live chat, and phone with Code42 for Enterprise support. We also provide User Forums where you can discuss Code42 for Enterprise with other users.

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