This page contains a list of frequently asked questions for Code42 for Enterprise users. For information on CrashPlan for Small Business, see our CrashPlan for Small Business (previously CrashPlan PRO) FAQs.
Decide what to buy
Yes. There is a 30-day free trial to Code42 for Enterprise. Your trial is a fully functional version of the software, and is exactly the same as the purchased software.
Code42 for Enterprise is licensed by annual user license. Each active user consumes a user license.
Yes. If you purchased a perpetual license in 2012 or earlier, you can have both annual and perpetual licenses running within the same Code42 environment.
Yes. Code42 for Enterprise is available worldwide.
Yes. Please see our details on available languages for all Code42 products.
Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.
Australia and New Zealand customers
Yes. We have a data centre in Sydney.
If you have already purchased a plan through the U.S. store, we'll continue to honor renewals of that plan at the U.S. renewal prices.
Even though our operating costs in Australia are significantly higher than they are in the U.S., we are absorbing some of the increased cost to make us more in line with similar products.
No. Our longest subscription term in Australia and New Zealand is one year (for Code42 for Enterprise).
Yes, but only on Mac and Linux.
Due to security constraints within the Windows operating systems, Code42 for Enterprise does not support backing up mapped or network drives on Windows.
There are several different ways to get more information about Code42 for Enterprise:
- In the administration console, hover over a part of the screen to see a brief description of the item.
- In the administration console, click the Help menu to display a reference article about that page.
- Our customer success community is a great place to seek and exchange product knowledge, collaborate with your peers, stay up-to-date on Code42 events and resources, and grow your professional network.
- Search our support site for all our documentation about Code42 for Enterprise.
- Visit our YouTube page for video tutorials.
No. Code42 for Enterprise does not allow creation of new client destinations for devices under different accounts.
Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.
Code42 for Enterprise can be configured to support HIPAA compliance. Learn more about Code42 for Enterprise and HIPAA compliance.