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This article applies to Cloud.

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Changes to the administration console in the Code42 cloud

 

This article applies to Cloud.

Available in:

StandardPremiumEnterprise
Small Business

Overview

After upgrading from an on-premises authority server to the Code42 cloud, you'll notice some changes in the administration console. This article describes the differences in the administration console between the two deployment models. 

How to access your administration console

To access your Code42 cloud administration console, go to: https://crashplan.com/console

cloud administration dashboard

Upgrades and maintenance

Upgrades and maintenance for your administration console and Code42 apps happen automatically during the scheduled maintenance and release windows. For more helpful resources about releases and maintenance to the Code42 cloud, see:

Settings

Many of the configuration options and settings that appeared under Administration > Settings in your on-premises authority server no longer apply in your Code42 cloud environment. However, you can still configure Device Backup Default Settings like backup exclusions, file selections, and frequency and version settings, in organization settings.

To view and update Device Backup Default Settings in your administration console: 

  1. Go to Organizations > Active.
  2. Select an organization.
  3. Click the action menu
  4. Choose Device Backup Defaults.

These settings apply to that organization as well as any organization inheriting settings from it. 

Identity management

Improved identity management screens make it easy to connect and manage authentication and authorization for Code42. Go to Administration > Settings > Identity Management to: 

Identity management - authentication provider

RADIUS
Using RADIUS for user authentication is not supported in Code42 cloud environments. 

Troubleshooting environment issues

Code42 app

To access Code42 app logs in Code42 cloud enironments, such as service.log and backup_files.log, you must gather them from the Code42 app (you can no longer gather them via the administration console).

Administration console

In the past, you may have accessed the history.log or com_backup42_app.log server logs for troubleshooting environment issues like:

  • Administration console configuration changes and the user that made them
  • User, organization, and device creation
  • Errors

In Code42 cloud environments, you must contact our Customer Champions​ for Code42 for Enterprise support to get this information. 

Forensic File Search

Now that you are using the Code42 cloud, you can add Code42's Forensic File Search to your environment. Learn more about how Forensic File Search provides detailed visibility about files on user devices, including files not selected for backup. Forensic File Search enables you to search file metadata to gain a clearer understanding of file activity throughout the organization.

For more information on how to purchase Forensic File Search, contact your Customer Success Manager (CSM) for enterprise support at csmsupport@code42.com 

Update documentation links

Documentation relevant to your Code42 cloud administration console can be found in the cloud section of the support site. Update any bookmarked links. To get to the cloud version of an article, go to the top of the page, and choose Cloud.

 Choose support article version

Other changes

  • All usernames in Code42 cloud environments must be emails. 
  • A limited number of commands are available to run from the administration console.
  • Custom user roles are not available. Instead, use one of our predefined user roles.
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