Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to Cloud.
After upgrading from an on-premises authority server to the Code42 cloud, you'll notice some changes in the administration console. This article describes the differences in the administration console between the two deployment models.
How to access your administration console
To access your Code42 cloud administration console, go to: https://crashplan.com/console
Upgrades and maintenance
Upgrades and maintenance for your administration console and Code42 apps happen automatically during the scheduled maintenance and release windows. For more helpful resources about releases and maintenance to the Code42 cloud, see:
Many of the configuration options and settings that appeared under Administration > Settings in your on-premises authority server no longer apply in your Code42 cloud environment. However, you can still configure Device Backup Default Settings like backup exclusions, file selections, and frequency and version settings, in organization settings.
To view and update Device Backup Default Settings in your administration console:
- Go to Organizations > Active.
- Select an organization.
- Click the action menu.
- Choose Device Backup Defaults.
These settings apply to that organization as well as any organization inheriting settings from it.
Improved identity management screens make it easy to connect and manage authentication and authorization for Code42. Go to Administration > Settings > Identity Management to:
- Add new authentication providers for single sign-on
- Configure provisioning: In the Code42 cloud, you now use the Code42 User Directory Sync to provision users. This feature automatically adds, creates, updates, and deactivates users in Code42 based on changes made within your directory service.
- View logs specific to authentication and authorization
Using RADIUS for user authentication is not supported in Code42 cloud environments.
Troubleshooting environment issues
To access Code42 app logs in Code42 cloud enironments, such as service.log and backup_files.log, you must gather them from the Code42 app (you can no longer gather them via the administration console).
In the past, you may have accessed the history.log or com_backup42_app.log server logs for troubleshooting environment issues like:
- Administration console configuration changes and the user that made them
- User, organization, and device creation
In Code42 cloud environments, you must contact our Customer Champions for Code42 for Enterprise support to get this information.
Forensic File Search
Now that you are using the Code42 cloud, you can add Code42's Forensic File Search to your environment. Learn more about how Forensic File Search provides detailed visibility about files on user devices, including files not selected for backup. Forensic File Search enables you to search file metadata to gain a clearer understanding of file activity throughout the organization.
For more information on how to purchase Forensic File Search, contact your Customer Success Manager (CSM) for enterprise support at firstname.lastname@example.org
Update documentation links
Documentation relevant to your Code42 cloud administration console can be found in the cloud section of the support site. Update any bookmarked links. To get to the cloud version of an article, go to the top of the page, and choose Cloud.