Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to Code42 cloud environments.
After upgrading from an on-premises authority server to the Code42 cloud, you'll notice some changes in the Code42 console. This article describes the differences in the Code42 console between the two deployment models.
How to access the Code42 console
To access the Code42 console, use a supported web browser to visit one of the following URLs:
- United States
Your credentials only work at one of these URLs. If you don't know the URL for your Code42 environment, contact our Customer Champions for support.
Additional security tools
The Code42 console contains additional tools to detect and investigate security concerns. You must have certain product plans to see all the available menu options. Contact your Customer Success Manager (CSM) for assistance with product plans.
Risk Exposure dashboard
The Code42 Risk Exposure dashboard gives you an overview of unusual activity in your Code42 environment so that you can investigate further in Forensic Search.
Departing Employees list
The Departing Employees list enables you to review the file activity of employees who are leaving your company.
Forensic Search provides detailed visibility about files on user devices, including files not selected for backup. Forensic Search enables you to search file metadata to gain a clearer understanding of file activity throughout the organization.
Upgrades and maintenance
Upgrades and maintenance for your Code42 console and Code42 apps happen automatically during the scheduled maintenance and release windows. For more helpful resources about releases and maintenance to the Code42 cloud, see:
Many of the configuration options and settings that appeared under Administration > Settings in your on-premises authority server no longer apply in your Code42 cloud environment. However, you can still configure Device Backup Default Settings like backup exclusions, file selections, and frequency and version settings, in organization settings.
To view and update Device Backup Default Settings in your Code42 console:
- Go to Organizations > Active.
- Select an organization.
- Click the action menu.
- Choose Device Backup Defaults.
These settings apply to that organization as well as any organization inheriting settings from it.
Improved identity management screens make it easy to connect and manage authentication and authorization for Code42. Go to Administration > Settings > Identity Management to:
- Add new authentication providers for single sign-on
- Configure provisioning: In the Code42 cloud, you now use the Code42 User Directory Sync to provision users. This feature automatically adds, creates, updates, and deactivates users in Code42 based on changes made within your directory service.
- View logs specific to authentication and authorization
Using RADIUS for user authentication is not supported in Code42 cloud environments.
Troubleshooting environment issues
In the past, you may have accessed the history.log or com_backup42_app.log server logs for troubleshooting environment issues like:
- Code42 console configuration changes and the user that made them
- User, organization, and device creation
In Code42 cloud environments, you must contact our Customer Champions for Code42 for Enterprise support to get this information.
Update documentation links
Documentation for the Code42 cloud is located in the cloud section of the support site. Update any bookmarked links. To get to the cloud version of an article, go to the top of the page, and choose Cloud.