Who is this article for?
CrashPlan for Small Business
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
Overview
Code42 administrators can use this article to quickly locate resources for configuring and managing a Code42 environment.
Resources
New administrator toolkit
For a list of top troubleshooting articles for new administrators, see New admin toolkit.
Help
For help, you can search our extensive support site, go to our customer portal, view community postings, or contact our Customer Champion team.
Learn the basics
Familiarize yourself with the administration console
Explore the administration console.
- Learn the basics of navigating the administration console.
- Use the administration console to view, manage, monitor, and configure your Code42 environment.
- Apply settings across your Code42 environment.
Test backup and restore
Review backup concepts
- How Backup Works
An explanation of how Code42 analyzes, compresses, encrypts, transmits, and stores data.
- Archive Encryption Key Security
An in-depth look at encryption-key options, as well as other important aspects of your backup's security.
Restore files
- Restore files from the Code42 app.
- Restoring files from the Code42 app is the most common method for restoring files.
- There are no limits on the amount of data that can be restored at one time with the app.
- Restore files from the web.
- Quickly access files backed up to a cloud destination using the administration console.
- Administrators can configure a data limit for web restores (250 MB by default).
Administrator restore
In addition, administrators with appropriate permissions can restore files for end users; see
Manage your Code42 environment for more information.
Configure your Code42 environment
Your Code42 environment is structured into organizations, users, and devices. This hierarchy lets you configure and manage settings and data across job functions and in accordance with regulatory needs. It also gives you the ability to quickly address potential data security concerns and legal mandates with minimal disruption to your users.
Configure backup policies
Add users
Add users from the administration console.
- Add individual users manually.
- Create multiple users at once by uploading a text file.
- Invite multiple users by sending an email invite. Invited users create their accounts from the administration console.
Configure file activity monitoring
- Set up endpoint monitoring.
Monitor file activity on each device in real time to detect file exfiltration.
- Configure activity profiles.
Define profiles to generate an email notification when a user exceeds a defined file activity threshold.
- Configure Forensic File Search.
Set up searching for file activity to answer questions such as:
- Who has a specific file?
- Are there any files in the enterprise infected with malware?
- What file activity occurred during a security incident?
- Configure Legal Hold.
If you suspect employees in your company of malicious file activity, use Legal Hold to collect their files as evidence. The resulting gathered files can be used in legal proceedings if needed.
Configure authentication and directory services
Manage your Code42 environment
Once your Code42 environment is configured and deployed, you can use the administration console to monitor user activity and manage access and retention of data.
Replace a computer or hard drive
View logs
- View Code42 app logs.
Read Code42 app logs to pinpoint common issues users experience.
- Send logs to support.
When troubleshooting an issue in your Code42 environment, you can send Code42 app logs to a Customer Champion who can help you resolve the issue.
