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Who is this article for?

Code42 for Enterprise
CrashPlan for Enterprise

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:


Code42 Support

Administrator's guide to the Code42 app


Version 6 and later of the Code42 app continues the improvements introduced in version 5 (called the CrashPlan app), which features a new user interface that makes backup and recovery easier than ever before. This article describes what administrators need to know about the latest versions of the Code42 app.

See Changes to the Code42 app in version 6 for user information about this entirely new Code42 app experience.

Start backup

When user devices upgrade to the latest version, existing backups continue automatically without interruption. However, users are prompted to sign in the first time their apps open.

If your users add new devices, then backups start based on the users' organization settings.

Device backup settings and the Code42 app

Find device backup settings in the Code42 app

Backup settings are arranged to improve usability starting in version 6. The most-frequently-accessed user settings are available from the device's Details view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.

Settings in the Code42 console have not been moved. Consequently, settings in the Code42 app no longer mirror their location in the Code42 console as closely as they did in earlier versions.

Advanced settings removed from the Code42 app

Some advanced settings that were included in versions 4.x and earlier of the Code42 app are removed starting in version 6. The removed settings have limited utility for the majority of users and changing them could cause unintended consequences.

The following settings are removed from the Code42 app:

  • File verification scan schedule
  • Advanced backup settings:
    • Data de-duplication
    • Compression
    • Encryption enabled
    • Watch file system in real-time
    • Back up open files

Both administrators and end users can still manage and update the file verification scan schedule and back up open files settings from the Code42 console.

Locked settings in the Code42 app

You can lock device backup settings in all versions of the Code42 app via the Code42 console. However, the way locked settings appear in the Code42 app depends on the app's version.

Locking behavior depends on the type of setting:

  • Backup set settings: Setting appears in read-only mode. A lock icon indicates that the user cannot modify the setting.
  • Device preferences: Setting is hidden. If all settings on a tab are locked, then the tab does not appear.

Locked settings in version 6 of the CrashPlan app

Backup sets

A user's ability to create backup sets is enabled by default. To prevent users from creating backup sets, you can lock backup sets from the Code42 console.

Inbound backup support

Computer-to-computer backup, also known as inbound backup, is not supported in version 6 and later of the Code42 app. If users previously configured computer-to-computer backup in version 4.x and earlier of the Code42 app, and the Code42 app upgrades to the latest version, they can no longer manage the settings for these backups.

Troubleshoot the Code42 app

History and command line tools help with troubleshooting the Code42 app. Starting in version 6, the method for accessing these tools depends on the device's operating system:

  • History:
    • Windows: Tools > History
    • Mac: Window > History
  • Command line:
    • Windows: Ctrl+Shift+C
    • Mac: Option+Command+C

For guidance on troubleshooting specific issues in the Code42 app, see our troubleshooting guide.