- Code42 CrashPlan (previously CrashPlan PROe)
Version 6 of the CrashPlan app continues the improvements introduced in version 5 (called the CrashPlan app), which features a new user interface that makes backup and recovery easier than ever before.
Administrators of cloud-only Code42 environments (without on-premises authority or storage servers) will see users automatically upgrade from version 4.x directly to version 6. Administrators with an on-premises master server have the option to upgrade their users to version 6. This article describes what administrators need to know about moving from version 4.x to version 6 of the CrashPlan app.
See Changes To The CrashPlan app In Version 6 for user information about this entirely new CrashPlan app experience. (Users with version 5.x CrashPlan apps will notice only a few small changes when they upgrade to version 6.)
When user devices upgrade to version 6, existing backups continue automatically without interruption. However, users are prompted to sign in the first time their apps open.
If your users add new devices, then backups start based on the users' organization settings.
- Backup starts automatically: Like versions 4.x and earlier, if the organization's device backup settings include a default file selection and at least one destination configured to auto-start, then backup starts immediately upon signing into the CrashPlan app.
- Backup does not start automatically: If the organization's device backup settings do not include a default file selection and at least one destination configured to auto start, then upon signing into the CrashPlan app, users are prompted to finish creating their backup set.
Device backup settings and the CrashPlan app
Find device backup settings in the CrashPlan app
Backup settings are arranged to improve usability in version 6. The most-frequently-accessed user settings are available from the device's Details view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.
Settings in the administration console have not been moved. Consequently, settings in the CrashPlan app no longer mirror their location in the administration console as closely as they did in earlier versions.
Advanced settings removed from the CrashPlan app
Some advanced settings included in versions 4.x and earlier of the CrashPlan app are removed in version 6. The removed settings have limited utility for the majority of users and can cause unintended consequences.
The following settings are removed from the CrashPlan app:
- File verification scan schedule
- Frequency and versions
- Advanced backup settings:
- Data de-duplication
- Encryption enabled
- Watch file system in real-time
- Back up open files
Both administrators and end users can still manage and update these settings from the administration console.
Locked settings in the CrashPlan app
You can lock device backup settings in all versions of the CrashPlan app via the administration console. However, the way locked settings display in the CrashPlan app depends on the app's version.
- In versions 4.x and earlier, locked settings always display to the user in read-only mode.
- In versions 6, locking behavior depends on the type of setting:
Inbound backup support
Computer-to-computer backup, also known as inbound backup, is not supported in version 6 of the CrashPlan app. If users previously configured computer-to-computer backup in version 4.x and earlier of the CrashPlan app, and the CrashPlan app upgrades to version 6, they can no longer manage the settings for these backups.
Troubleshoot the CrashPlan app
History and Command Line tools help with troubleshooting the CrashPlan app. In version 6, the method for accessing these tools depends on the device's operating system:
- Windows: Tools > History
- Mac: Window > History
- Command line:
- Windows: Ctrl+Shift+C
- Mac: Option+Command+C
For guidance on troubleshooting specific issues in the CrashPlan app, see our troubleshooting guide.