Roles give users the authorization they need to do their work in Code42. This article describes common use cases for role assignments.
- Assign roles so that users have the lowest level of privilege needed to perform their jobs.
- After assigning roles, test to confirm that users can perform their required tasks and can access the data they need.
- If you need to manage an application that integrates with Code42 (see use case 3), we recommend you create a user in your Code42 environment who is exclusively used to configure and use the integration because users set up this way do not consume a license.
- Assign the Customer Cloud Admin role only to those users who you want to have all possible rights.
Assign the Customer Cloud Admin role with care
We don't recommend assigning this role to anyone except for the individuals you want to have complete control of your Code42 environment. When possible, rather than assigning the Customer Cloud Admin role, assign roles with the lowest level of privilege necessary for users to do their jobs.
Use case 1: Add users to detection lists
You also want this individual to investigate suspicious file activity in Forensic Search via the Forensic Search icon in the detection lists and to download files from searches if needed. To perform these tasks, this individual needs to have roles that permit them to manage users in the detection lists as well as view security data. However, you do not want the individual to have rights to perform administrative actions such as deactivate users or devices.
Use case 2: Investigate suspicious file activity
You need to assign roles to an individual who will use Forensic Search to investigate suspicious file activity and download files found in searches.
You want this individual to be able to view security data in the Risk Exposure dashboard and the Departing Employees list and High Risk Employees list so they can identify users to investigate. However, you do not want this individual to be able to add or remove users in the Departing Employees list and High Risk Employees list, nor do you want them to have any rights to perform any other actions on users. Their privileges will be restricted solely to investigation.
Use case 3: Manage a security application integrated with Code42
You have a security incident response application integrated with Code42 (such as Demisto, IBM Resilient, Splunk Phantom, or another such application integrated with Code42 using the Code42 API). You need to assign roles to a Code42 user account used by this application so that it has the permissions needed to automatically respond to security incidents.
You want the integrated application be able to add users to and remove users from the Departing Employees list and High Risk Employees list. You want the integrated application to be able to use Forensic Search to automatically investigate suspicious file activity and download files from searches. You also want the integration to have the ability to block and deactivate users or devices as needed as part of a security incident response.
For an application such as Code42 app for Splunk for which you only require the ability to view security data without taking actions on users or devices, you need only assign the Cross Org Security Viewer role.
Use case 4: Administer a Code42 organization
You need to assign roles to a user who will manage an individual organization in the Code42 environment.
You want the individual to be able to perform all needed administrative tasks in the organization, such as add users, deactivate users and devices, move users to different organizations, and create child organizations. This individual will not perform any security investigations. Their duties will be solely to manage Code42 users, devices, and settings in their organization.
Use case 5: Perform end user help desk support
You need to assign roles to an individual who will perform support-related tasks (such as restore files and change settings) for users of the Code42 app in multiple organizations.
You do not want this individual to be able to perform any administrative actions such as add users, deactivate users and devices, move users to different organizations, or create organizations. Their privileges are limited to helping end users.
Use case 6: Create legal holds
You need to assign roles to an individual who will configure legal holds for multiple organizations in the Code42 environment.
You want the individual to be able to perform all the administrative tasks needed for legal holds, such as create matters, create preservation policies, add custodians to legal holds, and perform restores of files under legal hold. But you do not want this individual to be able to perform any administrative actions such as add users, deactivate users and devices, move users to different organizations, or create organizations. Their privileges are limited to legal hold tasks.