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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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Code42 Support

Retrieve device logs from the Code42 console

Overview

Code42 administrators can use the Code42 console to retrieve Code42 app logs from devices for use in troubleshooting. 

Considerations

Steps

  1. Sign in to the Code42 console.
  2. Navigate to Administration > Devices.
  3. Click the device name to display Device Details
    Ensure that the device is online. 
  4. From the action menu, select Retrieve Logs.
    The Agent logs request history dialog displays.
  5. Click Retrieve agent logs.
  6. In the Retrieve log: Email notification dialog, select Yes and enter an email address to receive an email notification, or select No.
  7. Click Apply.
    Retrieving... displays under the Logs URL column of the table. (If the device is offline, Retrieving... displays until the device is online.) When the logs are available, a Download logs link displays. 
  8. Click the Download logs link. 
    The logs are downloaded in a ZIP file. 

For information about the content of the logs, see Read Code42 app log files.

Email notification

If you requested that an email notification be sent when retrieving logs, the email is sent to the indicated address. The email includes the following information:

  • Device the logs were requested for
  • Date and time of the request
  • Individual who made the request
  • Expiration time of the request
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