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This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Use reports to monitor your environment

This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

Code42 for Enterprise reports and alerts can be configured to show the information you need about your Code42 environment. Choosing the right report and alert settings for your environment informs administrators and users about the health and status of their devices, archives, and accounts.

This article provides:

  • Descriptions of available reports
  • A case study of common configurations
  • Reference material for creating custom reports with the API

View reports and alerts

Dashboard

The Code42 for Enterprise Dashboard provides administrators with general statistics related to license status and storage usage. For a detailed explanation of the information available on this screen, see the Dashboard reference guide.

Reporting web app

The Reporting web app compiles detailed information about the users and devices in your Code42 environment. Use the Reporting web app to view and customize these reports:

End user backup reports

A backup alert email is sent to the device owner when the device hasn't backed up to any destination for more than the configured number of days. A single email is sent when each threshold (warning and critical) is reached.

To set the thresholds for an organization, choose Organizations > Active and then click the organization name. From the action menu image.png, choose Device Backup Defaults, then click the Reporting tab. 

End-user reports are turned off by default. Configuration options for end-user reports include:

  • Delivery time
  • Delivery frequency
  • Enable/disable two types of backup alert emails:
    • Warning
    • Critical

Case study

The following case study presents common reporting and alert requirements and provides the steps needed to configure Code42 for Enterprise to meet those requirements.

Company characteristics

  • Mid-sized software company

Goals

The Code42 for Enterprise administrator wants to configure alerts and reports such that:

  • Administrators and the Finance department receive a backup report every Thursday to execute charge-backs to various departments
  • End users receive emails about their backups only when the situation is “critical” (no backup for 30 days or more)
  • Legal department can view a history of restores

Steps

To accomplish the objectives outlined above:

Administrators and the finance department receive a backup report

  1. Navigate to Organizations > Active and select an organization.
  2. From the action menu, select Edit.
  3. Select the Reporting tab.
  4. In the row labeled Send backup report, select every and Th.
  5. In the Additional recipients field, click + to add the distribution list email for the Finance department.
  6. Verify that all organizations are set to inherit the default reporting settings:
    1. Select an organization and view its details.
    2. Go to action menu > Edit > Reporting.
    3. Confirm Inherit reporting settings from parent is enabled.

Disabled inheritance
If you disable inheritance for an organization, that organization is not affected by changes to its parent organization.

End users receive only critical emails

  1. Navigate to Organizations > Active and select an organization.
  2. From the action menu, select Edit.
  3. Select the Reporting tab.
  4. If necessary, disable Send backup alerts > Warning. Click the Push icon to push the setting to all devices.
  5. Enable Send backup alerts > Critical. Click the Push icon to push the setting to all devices.

Legal department can view restore history

  1. Open the Details for a particular organization.
  2. Locate the column listing the number of restores.
  3. Click on the numerical value to open the Restore History.
  4. Select action menu > Export All to export a report of the restore history.

This report can also be accessed via the Code42 for Enterprise API.

Create custom reports via the API

If you'd like custom reports and alerts, you can create them with the Code42 API. The API documentation guide provides detailed information and examples.

We recommend creating a custom script using Perl, Python, or another scripting language to perform the queries, retrieve the data, and assemble the reports.

More information

Contact your Customer Success Manager (CSM) for enterprise support at csmsupport@code42.com for information on our consulting options.

External resources

These languages are commonly used to work with the Code42 for Enterprise API.

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