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Who is this article for?

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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Use reports to monitor your environment

Who is this article for?

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

Code42 for Enterprise reports and alerts can be configured to show the information you need about your Code42 environment. Choosing the right report and alert settings for your environment informs administrators and users about the health and status of their devices, archives, and accounts.

This article provides:

  • Descriptions of available reports
  • A case study of common configurations
  • Reference material for creating custom reports with the API

View reports and alerts

Dashboard

The Code42 for Enterprise Dashboard provides administrators with general statistics related to license status and storage usage. For a detailed explanation of the information available on this screen, see the Dashboard reference guide.

Reporting web app

The Reporting web app compiles detailed information about the users and devices in your Code42 environment. Use the Reporting web app to view and customize these reports:

End user backup reports

A backup alert email is sent to the device owner when the device hasn't backed up to any destination for more than the configured number of days. A single email is sent when each threshold (warning and critical) is reached.

To set the thresholds for an organization

  1. Select Administration > Environment > Organizations
  2. Select the organization name. 
  3. From the action menu, choose Device Backup Defaults.
  4. Select the Reporting tab. 

End-user reports are turned off by default. Configuration options for end-user reports include:

  • Delivery time
  • Delivery frequency
  • Enable/disable two types of backup alert emails:
    • Warning
    • Critical

Case study

The following case study presents common reporting and alert requirements and provides the steps needed to configure Code42 for Enterprise to meet those requirements.

Company characteristics

  • Mid-sized software company

Goals

The Code42 for Enterprise administrator wants to configure alerts and reports such that:

  • Administrators and the Finance department receive a backup report every Thursday to execute charge-backs to various departments
  • End users receive emails about their backups only when the situation is “critical” (no backup for 30 days or more)
  • Legal department can view a history of restores

Steps

To accomplish the objectives outlined above:

Administrators and the finance department receive a backup report

  1. Select Administration > Environment > Organizations.
  2. Select an organization.
  3. From the action menu, select Edit.
  4. Select the Reporting tab.
  5. In the row labeled Send backup report, select every and Th.
  6. In the Additional recipients field, click + to add the distribution list email for the Finance department.
  7. Verify that all organizations are set to inherit the default reporting settings:
    1. Select an organization and view its details.
    2. Go to action menu > Edit > Reporting.
    3. Confirm Inherit reporting settings from parent is enabled.

For information on the backup status reports that are emailed to recipients, see Backup status report reference.

Disabled inheritance
If you disable inheritance for an organization, that organization is not affected by changes to its parent organization.

End users receive only critical emails

  1. Select Administration > Environment > Organizations.
  2. Select an organization.
  3. From the action menu, select Edit.
  4. Select the Reporting tab.
  5. If necessary, disable Send backup alerts > Warning. Click the Push icon to push the setting to all devices.
  6. Enable Send backup alerts > Critical. Click the Push icon to push the setting to all devices.

Legal department can view restore history

  1. Open the Details for a particular organization.
  2. Locate the column listing the number of restores.
  3. Click on the numerical value to open the Restore History.
    These details are restricted by role: you can view only the restore history to which you have access based on your role permissions.
  4. Select action menu > Export All to export a report of the restore history.

Customize report emails via the API

Use the Code42 API to customize reports that are sent via email. For more information, see Customize email templates.

More information

Code42 has a number of additional resources available to help you get the most value from your Code42 environment while securing your organization's vital data.

  • Use the tools in our customer toolkit to get up and running quickly and discover how to optimize Code42 to elevate your security and insider risk programs.
  • Consult with our Professional Services team for help with deploying Code42 across your organization and integrating with tools you already use.
  • Engage one of our Technical Account Managers (TAMs) to gain extensive insights about the health of your environment and fully leverage all Code42 features, customized for your organization. (TAM services may already be included in your support plan.)

Contact your Customer Success Manager (CSM) for more information about how to access these resources. If you do not know your CSM, please contact our Customer Champions.

External resources

These languages are commonly used to work with the Code42 for Enterprise API.

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