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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Versions 6 and 7 | Version 5 | Version 4Link: What version am I on?

Code42 Support

Purge cold storage

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Versions 6 and 7 | Version 5 | Version 4Link: What version am I on?

Overview

After deactivating users or devices, their backup archives remain in cold storage. The length of the cold storage retention period depends on your deployment model. This article describes how to remove cold storage archives.

Reasons to purge archives

The Code42 cloud removes archives from cold storage automatically, based on the setting for your cold storage retention period. You may want to purge cold storage sooner than the scheduled removal process if you want to reallocate user subscriptions.

Purging an archive is permanent
Purging an archive from cold storage removes that archive permanently, and its data is unrecoverable. 

Considerations

  • There are two types of archives that appear in cold storage: Backup and Security. These archives consume subscriptions differently:

    • Backup archives consume a subscription while in cold storage. Purging Backup archives increases the number of subscriptions available in your Code42 environment.

    • Security archives do not consume a subscription when in cold storage. Purging Security archives has no effect on the number of available subscriptions.

  • Once a user's archives are purged, the associated subscription becomes available for other users after the Daily Accounting job runs. By default, this job runs every 24 hours.
  • If you purge a user's archive, and the user has another active archive, the user continues to consume a subscription.

Steps

Follow these steps to purge archives stored in the Code42 cloud. 

  1. Sign in to the administration console.
  2. Go to Organizations.
  3. Click the value in the Cold column next to an organization.
    Note: If the amount shows 0MB, there may still be an empty archive in cold storage.
  4. Use the checkboxes to select the archives you want to purge from cold storage.
  5. From the action menu in the upper-left, select Purge Archive.
  6. Click OK to permanently delete the archive.
    Once a user's archives are purged, the associated subscription becomes available for other users within 24 hours.