Manage user roles
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Who is this article for?
Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
Overview
This article describes how to remove or assign user roles to specific Code42 accounts so you can set up role-based access control for your Code42 environment. Managing who has access to Code42 resources is an important security aspect of any Code42 environment.
Code42 includes a pre-existing set of user roles or privileges that can be applied to user accounts. These built-in user roles include a fine-grained set of permissions to ensure users only have access to the resources they need. This article includes a comparison of each of the roles to help you determine which roles fit your policies.
Considerations
Only users with the Customer Cloud Admin role can assign roles to other users.
Assign role to specific user
To assign a role to a specific user, follow the steps below.
- Navigate to the User Details view.
- From the Action Menu, select Edit.
- Select the Roles tab.
- From the Available Roles list, select the role you'd like assigned to the user.
- Click the right facing arrow to add the selected role.
- Select Update User to save your changes.
Roles reference
The available standard roles, as well as the permissions, limitations, and recommended use cases for each are described in the table below.
For details about the specific permissions held by each role, review them in your administration console. To access role information, select Users > Active, click a user row to open the user details page, select Edit from the action menu in the upper-right corner, and then click the Roles tab.
| Role | Permission Summary | Limitations | Recommended Use Case |
|---|---|---|---|
| Admin Restore |
Administrative
End user
|
No access to the administration console or Code42 app | Assign in conjunction with a role that has access to the administration console and Code42 app |
| Admin Restore Limited |
Administrative
End user
|
|
Assign in conjunction with a role that has access to the administration console and Code42 app |
| Alert Emails |
Administrative
End user
|
Organization administrators who want to monitor the frequency and success of backup operations for their users' devices. | |
| Cross Org Admin |
Administrative
End user
|
|
Administrators who should manage users and devices in all organizations and who need to restore files for users |
| Cross Org Admin - No Restore |
Administrative
End user
|
|
Administrators who should manage users and devices in all organizations but should not restore files for users |
| Cross Org Help Desk |
Administrative
End user
|
|
Help desk staff who can assist others in all organizations, but not reconfigure any settings |
| Cross Org Legal Admin |
Administrative
End user
|
|
Legal personnel who need to place custodians on legal hold and administer legal holds for the entire Code42 environment, and who need to restore files for users |
| Cross Org Manager |
Administrative
End user
|
|
Executive users who need statistics, but not technical details, about all organizations |
| Cross Org Security Viewer |
Administrative
End user
|
Cannot change settings in organizations | Information security personnel who need to retrieve information from devices that use endpoint monitoring in all organizations |
|
Administrative
End user
|
|
Administrators who need administrative privileges for the Code42 environment | |
| Desktop User |
Administrative
End user
|
Cannot interact with other users' data or change settings in your Code42 environment | End users in your organization |
| Desktop User - No Web Restore |
Administrative
End user
|
|
End users in your organization who do not need to perform web restores |
| Org Admin |
Administrative
End user
|
|
Administrators who should only manage users and devices within a specific organization |
| Org Admin - No Web Restore |
Administrative
End user
|
|
Administrators who should only manage users and devices within a specific organization and who should not perform web restores |
| Org Help Desk |
Administrative
End user
|
|
Help desk staff who can assist others within their organization, but not reconfigure any settings |
|
Org Legal Admin |
Administrative
End user
|
|
Legal personnel who need to place custodians on legal hold and administer legal holds for the entire Code42 environment, but who only need to restore files from users within their organization. |
| Org Manager |
Administrative
End user
|
|
Executive users who need statistics, but not technical details, about their organization (not the entire Code42 environment) |
| Org Security Viewer |
Administrative
End user
|
Cannot change settings in the organization | Information security personnel who need to retrieve information from devices that use endpoint monitoring. |
| PROe User |
Administrative
End user
|
|
End users in your organization |
| PRO-Online Admin | For CrashPlan for Small Business only. Do not use. | ||
| Push Restore |
Administrative
End user
|
|
Help desk staff who will assist others with restoring data. Assign in conjunction with a role that has access to the administration console. |
| Remote File Selection |
Administrative
End user
|
|
Help desk staff who will monitor backups. Assign in conjunction with a role that has access to the administration console. |
| Security Center User |
Administrative
End user
|
|
Information security personnel who need to review information about devices that use endpoint monitoring. |