Skip to main content

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Code42 cloud environments.

Code42 Support

Create and manage alerts

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Code42 cloud environments.

Overview

This article explains how to configure alert rules. Use rules to define your alert thresholds and who will be alerted when important data may be leaving your company.

When an alert is triggered, it appears on the Alerts > Review Alerts screen. 

Video

Watch the short video below to learn more about alerts. For more videos, visit the Code42 University.

Considerations

  • To create and manage alerts, you must have roles that provide the necessary permissions. We recommend you use the roles in our use case for adding users to detection lists.
  • This functionality requires a Code42 Diamond or Platinum product plan. Contact your Customer Success Manager (CSM) for assistance with licensing, or to upgrade to the Platinum product plan for a free trial​​​. If you don't know who your CSM is, email csmsupport@code42.com

  • If you have the Code42 Diamond product plan, you must be licensed for at least one cloud service to see cloud-related file activity. 

Differences in file event counts
File events for Forensic Search and Alerts appear within 15 minutes of the file activity, while file events in the Risk Exposure dashboard and the User Profile may take up to an hour to appear. As a result, you may see that the file event counts in alert notifications and Forensic Search differ from the event counts in the Risk Exposure dashboard and the Departing Employees and High Risk Employees User Profiles.

Create a rule

  1. Sign in to the Code42 console
  2. Go to Alerts > Review Alerts.
  3. Click Create Rule and select the rule type: 

Exposure on an endpoint rule

Cloud share permissions changes rule

Suspicious file mismatch rule

Review alert notifications

When an alert is triggered, a notification appears on the Review Alerts tab. You can add a note to an alert, review and dismiss alerts, or use the filters to search for alerts that have been dismissed to reopen them.

Code42 only alerts you about untrusted activity
Code42 automatically filters Read by browser or other app file events to alert you only about activity that occurs outside the domains you trust. While Code42 still records this activity (and you can view it in Forensic Search), you will not be notified by either the Exposure on an endpoint or Suspicious file mismatch alert rules when these file events occur on domains you trust. Go to Settings > Data Preferences to update trusted domains settings as needed. 

Add a note

  1. Sign in to the Code42 console
  2. Go to Alerts > Review Alerts.
  3. For any alert, click View details button to see file event details.
  4. In the Notes panel, click Add note.
    If the alert already includes a note, click Edit Edit to edit the existing note. 
  5. Enter the note and click Save. You can also delete a note entirely by deleting the note's text and clicking Save.
    Your note is added to the Notes panel in the Alert details. Code42 automatically saves and displays the username of the last person to edit the note, along with the date and time it was edited. Click Expand note to view long notes.

Review and dismiss alert notifications

  1. Sign in to the Code42 console
  2. Go to Alerts > Review Alerts.
  3. For any alert, click View details button to see file event details. 
  4. (Optional) Click Investigate in Forensic Search to see the files for this event in Forensic Search.
  5. (Optional) Add a note (or edit any current note) to provide details about the closure.
  6. (Optional) When you're done reviewing the alert, click Dismiss alert to remove the notification. 
Dismiss multiple notifications at once
To dismiss multiple notifications at once, select the checkbox next to one or more notifications and click the Dismiss Alerts button that appears at the top-right of the list of notifications.

Dismiss alert notifications from the Review Alerts table

  1. Sign in to the Code42 console
  2. Go to Alerts > Review Alerts.
  3. For any alert, click Dismiss alert Dismiss alert button. When the menu opens:
    • Select Dismiss to dismiss the alert.
    • Select Dismiss with note to add a note to the alert and then dismiss it. Enter your note (or edit the existing note) and then click Save and dismiss.
    The notification is removed from the table and entered into the list of dismissed alert notifications.

View and reopen dismissed alert notifications

  1. Sign in to the Code42 console
  2. Go to Alerts > Review Alerts.
  3. At the top of the screen, verify that the Alert State filter type is selected, then select Is for the operator and Dismissed for the filter criteria.
    The updated filter is applied and the dismissed alert notifications appear.
  4. (Optional) Click Reopen Alert Reopen alert button to reopen a notification. When the menu opens:
    • Select Reopen to reopen the alert.
    • Select Reopen with note to add a note to the alert and then reopen it. Enter your note (or edit the existing note) and then click Save and reopen.
    The reopened notification is removed from the table and returned to the list of open alert notifications. To view open notifications, select Open for the Alert State filter.

Video

Watch the short video below to learn how to review alerts.  For more videos, visit the Code42 University.

Create a rule based on another rule

  1. Sign in to the Code42 console
  2. Go to Alerts > Manage Rules.
  3. In the list of rules, locate the rule that you want to copy.
  4. Click Actions Actions and select Make a copy.
  5. Make any necessary changes to your new rule.
  6. Click Save.
    The new rule is added to the list of rules.

Edit a rule

  1. Sign in to the Code42 console
  2. Go to Alerts > Manage Rules.
  3. In the list of rules, locate the rule that you want to edit.
  4. Click Edit Edit.
    The rule's details and criteria open.
    • To change the name, description or severity, click Actions Actions and select Edit name & description, then make your changes and click Save.
    • To change the criteria, click Edit Edit in the appropriate panel, then make your changes and click Save.
  5. Close the details to return to the Manage Rules table.

Delete a rule

Deleting a rule stops those alerts
Deleting a rule stops all alerts for that rule for all users. Any previous alerts for the rule remain on the Review Alerts tab.
  1. Sign in to the Code42 console
  2. Go to Alerts > Manage Rules.
  3. In the list of rules, locate the rule that you want to delete. Note that you cannot delete a default alert rule from the Departing Employees list or the High Risk Employees list
  4. Click Actions Actions and select Delete.
    A confirmation dialog appears.
  5. Click Delete Rule.
    The rule is removed from the list and all future notifications for that alert are stopped. 

Default alerts

If you add an employee to the Departing Employees list or the High Risk Employees list, you may see "Departing Employees" or "High Risk Employees" alerts and rules. Code42 automatically creates these rules to alert you of suspicious activity from employees that are actively monitored in those applications. 

The default Departing Employees and High Risk Employees rules:

Enable or disable default alerts

  1. Go to the appropriate application:
    1. Departing Employees: Detection > Departing Employees
    2. High Risk Employees: Detection > High Risk Employees
  2. Click Alert Settings.
    The Alert Settings window appears.
  3. Click the slider to enable Enable alerts or disable Disable alerts alerts. When enabled, the alert is turned on for all employees listed in that application.

Edit default alerts

  1. Go to the appropriate application:
    1. Departing Employees: Detection > Departing Employees
    2. High Risk Employees: Detection > High Risk Employees
  2. Click Alert Settings.
    The Alert Settings window appears.
  3. Ensure that the alerts are enabled. 
  4. Click Manage Rule for the corresponding alert. 
    The details and criteria for that alert opens in Alerts.
  5. Edit the alert rule to update its settings:
    • To change the name, description or severity, click Actions Actions and select Edit name & description, then make your changes and click Save.
    • To change the criteria, click Edit Edit in the appropriate panel, then make your changes and click Save.
  6. Close the details to return to the Manage Rules table.
  • Was this article helpful?