Who is this article for?
CrashPlan for Small Business
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to Code42 cloud environments.
Other available versions:
On-premises
Overview
Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Code42 app file structure
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
Windows 8.1 and 10
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use |
Folder |
| Main application |
C:\Program Files\CrashPlan |
| Service log files |
C:\ProgramData\CrashPlan\log |
| UI log files |
C:\Users\<USERNAME>\AppData\Local\CrashPlan\log
|
| Transient caches |
C:\ProgramData\CrashPlan\cache |
| Identity file |
C:\ProgramData\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
- Versions 4.4 through 4.7:
C:\ProgramData\CrashPlan\conf\custom.properties
C:\ProgramData\CrashPlan\skin\custom
- Versions 4.8 and later:
C:\ProgramData\CrashPlan\conf\custom.properties
C:\ProgramData\CrashPlan\skin\custom
C:\ProgramData\CrashPlan\lang\custom
|
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use |
Folder |
| Main application |
C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan |
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache
|
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity
|
Files for customizing the desktop graphic interface |
- Versions 4.4 through 4.7:
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
C:\???Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
- Versions 4.8 and later:
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
C:\\Users\<username>\AppData\<Local or Roaming>???\CrashPlan\lang\custom
|
Mac
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use |
Folder |
| Main application |
/Applications/CrashPlan.app/ |
| Service log files |
/Library/Logs/CrashPlan |
|
UI log files
|
~/Library/Logs/CrashPlan
To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.
|
| Transient caches |
/Library/Caches/CrashPlan |
| Code42 app configuration file |
/Library/LaunchDaemons/com.crashplan.engine.plist |
| Identity file |
/Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
- Versions 4.4 through 4.7:
/Library/Application Support/CrashPlan/conf/custom.properties
/???Library/Application Support/CrashPlan/skin/custom
- Versions 4.8 and later:
/Library/Application Support/CrashPlan/conf/custom.properties
/???Library/Application Support/CrashPlan/skin/custom
/???Library/Application Support/CrashPlan/lang/custom
|
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use |
Path |
| Main application |
~/Applications/CrashPlan.app/
|
| Service log files |
~/Library/Logs/CrashPlan
|
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan
|
| Code42 app configuration file |
~/Library/LaunchAgents/com.crashplan.engine.plist
|
| Identity file |
~/Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
- Versions 4.4 through 4.7:
~/Library/Application Support/CrashPlan/conf/custom.properties
~/???Library/Application Support/CrashPlan/skin/custom
- Versions 4.8 and later:
~/Library/Application Support/CrashPlan/conf/custom.properties
~/???Library/Application Support/CrashPlan/skin/custom
~/???Library/Application Support/CrashPlan/lang/custom
|
Linux
| Use |
Folder |
| Main application |
/usr/local/crashplan |
| Service log files |
/usr/local/crashplan/log |
| UI log files |
- Version 6.8.1 and earlier: /usr/local/crashplan/log
- Version 6.8.2 and later: ~/.code42/logs
|
| Transient caches |
/usr/local/crashplan/cache |
| Code42 app configuration file |
/usr/local/crashplan/bin/run.conf |
| Identity file |
/var/lib/crashplan/.identity |
Files for customizing the desktop graphic interface |
- Versions 4.4 through 4.7:
/var/lib/crashplan/conf/custom.properties
/???var/lib/crashplan/skin/custom
- Versions 4.8 and later:
/var/lib/crashplan/conf/custom.properties
/???var/lib/c???rashplan/skin/custom
/???var/lib/c???rashplan/lang/custom
|
Considerations for Windows
This article assumes that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
| Software Architecture |
Operating System Architecture |
Software Install Location |
| 32-bit |
32-bit |
C:\Program Files |
| 64-bit |
64-bit |
C:\Program Files |
| 32-bit |
64-bit |
C:\Program Files (x86) |
