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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Version 6 and later | Version 5 | Version 4Link: What version am I on?

Code42 Support

File and folder hierarchy

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Version 6 and later | Version 5 | Version 4Link: What version am I on?

Overview

Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

Using CrashPlan for Small Business?
This article is for Code42 for Enterprise. If you're using CrashPlan for Small Business, see CrashPlan for Small Business files and paths.

Code42 app file structure

Windows

Mac

Linux

Considerations for Windows

This article assumes that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Software Architecture Operating System Architecture Software Install Location
32-bit 32-bit C:\Program Files
64-bit 64-bit C:\Program Files
32-bit 64-bit C:\Program Files (x86)