File and folder hierarchy

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Who is this article for?

Code42 for EnterpriseSee product plans and features

CrashPlan for Small Business

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Version 6 and later | Version 5 | Version 4

Overview

Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

Using CrashPlan for Small Business?
This article is for Code42 for Enterprise. If you're using CrashPlan for Small Business, see CrashPlan for Small Business files and paths.

Code42 app file structure

Windows

Windows 7, 8.1, 10

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use	Folder
Main application	C:\Program Files\CrashPlan
Service log files	C:\ProgramData\CrashPlan\log
UI log files	C:\Users\<USERNAME>\AppData\Local\CrashPlan\log
Transient caches	C:\ProgramData\CrashPlan\cache
Identity file	C:\ProgramData\CrashPlan\.identity
Files for customizing the desktop graphic interface	Versions 4.4 through 4.7: C:\ProgramData\CrashPlan\conf\custom.properties C:\ProgramData\CrashPlan\skin\custom Versions 4.8 and later: C:\ProgramData\CrashPlan\conf\custom.properties C:\ProgramData\CrashPlan\skin\custom C:\ProgramData\CrashPlan\lang\custom

Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use	Folder
Main application	C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files	C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
UI log files	C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
Transient caches	C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache
Identity file	C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity
Files for customizing the desktop graphic interface	Versions 4.4 through 4.7: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties C:\???Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom Versions 4.8 and later: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom C:\\Users\<username>\AppData\<Local or Roaming>???\CrashPlan\lang\custom

Mac

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use	Folder
Main application	/Applications/CrashPlan.app/
Service log files	/Library/Logs/CrashPlan
UI log files	~/Library/Logs/CrashPlan To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.
Transient caches	/Library/Caches/CrashPlan
Code42 app configuration file	/Library/LaunchDaemons/com.crashplan.engine.plist
Identity file	/Library/Application Support/CrashPlan/.identity
Files for customizing the desktop graphic interface	Versions 4.4 through 4.7: /Library/Application Support/CrashPlan/conf/custom.properties /???Library/Application Support/CrashPlan/skin/custom Versions 4.8 and later: /Library/Application Support/CrashPlan/conf/custom.properties /???Library/Application Support/CrashPlan/skin/custom /???Library/Application Support/CrashPlan/lang/custom

Installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use	Path
Main application	~/Applications/CrashPlan.app/
Service log files	~/Library/Logs/CrashPlan
UI log files	~/Library/Logs/CrashPlan
Transient caches	~/Library/Caches/CrashPlan
Code42 app configuration file	~/Library/LaunchAgents/com.crashplan.engine.plist
Identity file	~/Library/Application Support/CrashPlan/.identity
Files for customizing the desktop graphic interface	Versions 4.4 through 4.7: ~/Library/Application Support/CrashPlan/conf/custom.properties ~/???Library/Application Support/CrashPlan/skin/custom Versions 4.8 and later: ~/Library/Application Support/CrashPlan/conf/custom.properties ~/???Library/Application Support/CrashPlan/skin/custom ~/???Library/Application Support/CrashPlan/lang/custom

Linux

Use	Folder
Main application	/usr/local/crashplan
Service log files	/usr/local/crashplan/log
UI log files	Version 6.8.1 and earlier: /usr/local/crashplan/log Version 6.8.2 and later: ~/.code42/logs
Transient caches	/usr/local/crashplan/cache
Code42 app configuration file	/usr/local/crashplan/bin/run.conf
Identity file	/var/lib/crashplan/.identity
Files for customizing the desktop graphic interface	Versions 4.4 through 4.7: /var/lib/crashplan/conf/custom.properties /???var/lib/crashplan/skin/custom Versions 4.8 and later: /var/lib/crashplan/conf/custom.properties /???var/lib/c???rashplan/skin/custom /???var/lib/c???rashplan/lang/custom

Considerations for Windows

This article assumes that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Software Architecture	Operating System Architecture	Software Install Location
32-bit	32-bit	C:\Program Files
64-bit	64-bit	C:\Program Files
32-bit	64-bit	C:\Program Files (x86)

Overview

Code42 app file structure

Windows

Windows 7, 8.1, 10

Installed for everyone (default)

Installed per user

Mac

Installed for everyone (default)

Installed per user

Linux

Considerations for Windows

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