File and folder hierarchy
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Who is this article for?
Find your product plan in the Code42 console on the Account menu.
Incydr Professional and Enterprise, yes.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, no.
Overview
This article lists the names and locations of Code42 application and log files on user devices. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Incydr Professional and Enterprise
Windows
- Application: C:\Program Files\Code42-AAT\
- Application data: C:\ProgramData\Code42-AAT\
- Logs: C:\ProgramData\Code42-AAT\Data\logs\
- Process name: Code42 AAT Service
- Executable name: Code42-AAT.exe
Mac
- Application: /Applications/Code42-AAT.app/
- Application data: /Library/Application Support/Code42-AAT/
- Logs: /Library/Application Support/Code42-AAT/Data/logs/
- Process name: Code42 AAT Service
- Executable name: Code42-AAT
Linux
- Application: /opt/code42-aat/
- Application data: /var/opt/code42-aat/
- Logs: /var/opt/code42-aat/data/logs/
- Process name: Code42 AAT Service
- Executable name: code42-aat
Incydr Basic and Advanced, CrashPlan Cloud, and other plans
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
|
| Service log files | C:\ProgramData\CrashPlan\log |
| UI log files |
C:\Users\<USERNAME>\AppData\Local\CrashPlan\log |
| Transient caches | C:\ProgramData\CrashPlan\cache |
| Identity file | C:\ProgramData\CrashPlan\.identity |
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use | Folder |
|---|---|
| Main application |
|
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity |
Considerations for Windows
The file paths above assume that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed above.
| Software Architecture | Operating System Architecture | Software Install Location |
|---|---|---|
| 32-bit | 32-bit | C:\Program Files |
| 64-bit | 64-bit | C:\Program Files |
| 32-bit | 64-bit | C:\Program Files (x86) |
Mac
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
|
| Service log files | /Library/Logs/CrashPlan |
|
UI log files |
~/Library/Logs/CrashPlan To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path. |
| Transient caches | /Library/Caches/CrashPlan |
| Code42 app configuration file |
|
| Identity file | /Library/Application Support/CrashPlan/.identity |
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use | Path |
|---|---|
| Main application |
|
| Service log files |
~/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan |
| Code42 app configuration file |
|
| Identity file | ~/Library/Application Support/CrashPlan/.identity |
Linux
| Use | Folder |
|---|---|
| Main application | /usr/local/crashplan |
| Service log files | /usr/local/crashplan/log |
| UI log files |
|
| Transient caches | /usr/local/crashplan/cache |
| Code42 app configuration file | /usr/local/crashplan/bin/run.conf |
| Identity file | /var/lib/crashplan/.identity |