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This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

Small Business
Code42 Support

Cold storage

This article applies to Cloud.

Other available versions:

Version 6 | Version 5 | Version 4icon.qnmark.png

Available in:

Small Business


Cold storage is a temporary storage state for data that is not actively being used by the Code42 environment. These archives have been deactivated but not yet completely deleted.

Proper use and configuration of cold storage can help you manage your Code42 for Enterprise archives, recover data from deactivated archives, and plan for compliance with policies and regulations that affect your organization.


The terms below are used throughout this article.

cold storage

Temporary holding state for archives after they are deactivated but before they expire and are permanently deleted. This is similar to a file in your computer’s Recycle Bin or Trash. A user who has an archive in cold storage still consumes a user subscription. Administrators can retrieve archives from cold storage throughout the cold storage retention period.


Stop a backup and move the archive into cold storage (for eventual deletion). Subscriptions are not immediately freed by deactivation. Devices, users, and organizations can be deactivated. Deactivated users cannot sign in.

Basics of cold storage

When a user, device, or plan is deactivated, its data is not deleted; it is moved into cold storage.

The Code42 environment does not interact with data that is stored in archives in cold storage. 

Intended use of cold storage

Cold storage is most often used for these reasons:

  • Preventing accidental deletion: The cold storage period gives administrators time to respond in case a user, device, or organization is deactivated accidentally.
  • Providing a deactivation grace period: When a device is deactivated, its archive is placed into cold storage. This makes it easier to replace the device without the risk of data loss.
  • Supporting your data retention policy: Depending on the requirements of your organization, you can adjust the length of the cold storage retention period.

States of archive storage

Active archive

When a device begins backing up with Code42 for Enterprise, its data is stored in an archive. Archives remain active even if the device is disconnected from the network, powered off, or otherwise separated from the Code42 cloud.

As long as users have valid subscriptions, archives remain active until an administrator takes action to deactivate them.

Cold storage retention period

The amount of time archives are kept in cold storage depends on your deployment type:

  • Code42 cloud deployments with hosted keys: 14 days. This setting is only configurable if you disable inheritance in Organization Settings. See the Organizations reference for more information.

While archives are in cold storage, they are not monitored by the automatic archive maintenance process.

Expired archive retention period

When an archive's cold storage retention period is over, it becomes an expired archive.

Effects of cold storage

Archives in cold storage remain in the Code42 cloud, but they do not benefit from most maintenance operations. For example, the following operations do not affect archives in cold storage:

  • Archive validation
  • Archive healing
  • De-duplication
  • Removing files due to updated versioning settings
  • Removing files due to updated file exclusion settings

This list provides highlighted examples, and is not a complete list of all maintenance operations excluded from cold storage.

Configure cold storage

Change cold storage duration

You can change the cold storage retention period for your entire Code42 environment or only for specific organizations.

There is no practical upper limit on the duration you can choose for cold storage.

To view or modify cold storage settings for a specific organization:

  1. Sign in to the administration console.
  2. Go to Organizations and select an organization.
  3. From the action menu, select Edit.
  4. If needed, enter a new value in Move deactivated archives to cold storage for.
  5. Click Save.

You can review each organization's cold storage retention policy in the organization settings.

Disabled inheritance
If you disable inheritance for an organization, that organization is not affected by changes to its parent organization.

Disable cold storage

You can disable cold storage entirely by changing the "Move deactivated archives to cold storage for" setting to 0 days.

Remove data from cold storage

To remove a backup archive from cold storage before the end of the cold storage retention period, you can purge the archive from cold storage.

Purged archives
Archives purged from cold storage are permanently removed, and associated data is unrecoverable.

For detailed information on removing data from cold storage, see Purging cold storage.

Expired archives

After the cold storage retention period ends, archives enter a final 20-day expired period. This means the archive still physically remains in the Code42 cloud, but it is not visible or accessible via the administration console and does not consume a subscription.

In an emergency, you can contact our Customer Champions​ for Code42 for Enterprise support or CrashPlan for Small Business support to attempt to recover an expired archive, but there is no guarantee Code42 can recover expired archives.

After the 20-day expired archive period, archives are permanently deleted and are not recoverable.

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