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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Versions 6 and 7 | Version 5 | Version 4Link: What version am I on?

Code42 Support

Block, deauthorize, and deactivate

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Other available versions:

Versions 6 and 7 | Version 5 | Version 4Link: What version am I on?

Overview

Code42 platform administrators can use block, deauthorize, and deactivate actions to control access to data and manage accounts. This article explains the impact each of these actions has on organizations, users, devices, and plans in your Code42 environment.

Considerations

  • You must have administrative role permissions to perform block, deauthorize, and deactivate actions from the administration console.
  • You should understand the basic information hierarchy of the Code42 platform, including the definitions below:
Device

A single computer within your Code42 environment, identified by its GUIDMay be used interchangeably with endpoint

User

A single account in your Code42 environment. A user account has a single set of sign-in credentials (username and password) and a single encryption key for all backups. A user always belongs to one (and only one) organization.

Organization

The hierarchical level in the Code42 environment for users and their devices. Each user can belong to only one organization. You can define many settings at the organization level; different organizations can have different settings. An organization can contain child organizations, and an organization can exist without containing any users.

Plan

Blocking, deauthorizing, and deactivating at a glance

  • Blocking is a non-destructive action that prevents access to the Code42 app. A blocked user or device cannot sign in.
  • Deauthorizing is a non-destructive action that simply signs a user out of a specific device. Users can sign in again at any time.
  • Deactivating is a destructive action that removes a device, user, organization, or plan from your Code42 environment. An active user can sign in again to a deactivated device, but a deactivated user cannot sign in.

The following table shows how blocking, deactivation, and deauthorization can be applied to devices, users, organizations, and plans:

  Devices Users Organizations1 Possible Data Loss
Block X X X No
Deactivate X X X Yes
Deauthorize X     No

1 Applies to Code42 for Enterprise only

Block

Blocking prevents access to the Code42 environment but is not destructive to existing data. Specific implications for devices, users, and organizations are detailed below.

Device
  • When you block a device, the user is signed out of the Code42 app on that device and cannot sign in again on that device.
  • Users can continue to use other devices.
  • Data on the device is still protected on the Code42 cloud.
  • The Code42 service continues backing up, but users cannot access the Code42 app on the device to restore data or change settings.
User
  • When you block a user, that user cannot sign in to any part of your Code42 environment:
    • Users cannot sign in to the Code42 app from any device.
    • Online access to the administration console is also blocked.
  • User data is still protected on the Code42 cloud.
  • The Code42 service continues backing up all of the user's devices, but the user cannot access the Code42 app to restore data or change settings.
Organization

Code42 for Enterprise only

When you block an organization, all users in the organization are blocked, as well as all users in child organizations.

Blocks and licenses

Blocked devices still use a license.

Use case examples

  • Theft or loss: you may want backups to continue while searching for the device, but want to prevent unauthorized access to backup archives.
  • Licensing: if you are managing backups for a third party, you may need to block a user for billing purposes.
  • Legal: in legal proceedings, you may need to restrict access to data due to a legal hold. Users on legal hold cannot be deactivated, but they can be blocked. 

Unblock

When you unblock a device, user, or organization, normal access to the Code42 app is restored.

Deauthorize

Deauthorization only applies to devices. Users and organizations cannot be deauthorized.

  • When you deauthorize a device, the current user is signed out of the Code42 app. Users can sign in again at any time.
  • Deauthorization is not destructive, and no data is deleted when a device is deauthorized.
  • The Code42 service stops backing up, and users cannot access the Code42 app to restore data or change settings without signing in again.

Deauthorizations and licenses

Deauthorized devices still use a license.

Use case examples

  • Troubleshooting: deauthorization is sometimes requested by our Customer Champions.
  • Testing: deauthorizing a device can be used to test a user's credentials or other behavior.
  • Theft or loss: the device will be unable to back up or restore files until the user has signed back in to the device.

Deactivate

Deactivation is a destructive action that prevents access to the Code42 environment and removes user data from devices. Specific implications for devices, users, organizations, and plans are detailed below.

Permanent Data Loss Warning
Deactivation can destroy data, unlike blocking or deauthorizing.

  • In CrashPlan for Small Business (previously CrashPlan PRO), deactivated archives are marked for removal and will be permanently deleted within 24 hours.
  • In Code42 for Enterprise, deactivated archives on a Code42 cloud destination are placed into cold storage for the configured cold storage period. Once the cold storage period has passed, the archive is permanently deleted.
  • Archives backed up to a local folder or other account device are immediately deleted upon deactivation. Cold storage is only available for Code42 cloud destinations.

For step-by-step recommendations on deactivation, see Deactivate and reactivate users and devices.

Device
  • When you deactivate a device, the user is signed out of the Code42 app on that device.
  • The user can sign in again at any time, but archives previously associated with the device will no longer be present.
  • The Code42 service stops backing up and restores are not available.
  • Backup archives are removed from all backup destinations:
    • Code42 for Enterprise: The device's backup archive is sent to cold storage. Archives in cold storage do not continue to back up, do not undergo regular archive maintenance, and by default will be deleted after 365 days.
    • CrashPlan for Small Business: The device's backup archive is marked for removal and will be permanently deleted within 24 hours.
  • For Code42 environments that use customized Code42 app installers configured to auto-register users, Code42 recommends blocking the device before deactivating. Without first blocking the device, it may reactivate automatically.
User
  • When you deactivate a user, the user is signed out of all devices and online sessions, and the deactivated user cannot sign in to any part of your Code42 environment:
    • Users cannot sign in to the Code42 app from any device.
    • Online access to the administration console is also prohibited.
    • The user cannot sign in to any device until being reactivated.
  • Backup archives are removed from all backup destinations:
    • Code42 for Enterprise: All of the user's backup archives are sent to cold storage. Archives in cold storage do not continue to back up, do not undergo regular archive maintenance, and by default will be deleted after 365 days.
    • CrashPlan for Small Business: All of the user's backup archives are marked for removal and will be permanently deleted within 24 hours.
Users on legal hold cannot be deactivated

If a user is placed under legal hold, the user cannot be deactivated. Their data is retained for the legal hold process. When you mark a user for deactivation (either by manually deactivating a user from the administration console, or when Code42 receives an update from your provisioning provider), Code42 blocks the user instead. Once the user is released from legal hold, they are automatically deactivated. 

Known issue: Users that are deactivated from a provisioning provider (rather than manually deactivated from the console) remain blocked even after they are removed from legal hold. You must manually deactivate those users in the Code42 administration console

Organization

Code42 for Enterprise only

When you deactivate an organization, all users in the organization are deactivated, as well as all users in child organizations.

Deactivation and licenses

A deactivated user still uses a license as long as the user's archive exists in cold storage. Once the archive is purged from cold storage, the user no longer consumes a license.

Use case examples

  • Reclaiming licenses: deactivation is the only action that can free licenses that are being used.
  • Offboarding: deactivate a user account when an employee leaves the company.
  • Device recycling: deactivate a device when permanently removing it from service.

Reactivation

Reactivation restores access to the Code42 environment and makes deactivated archives available for use once again by affected users, devices, and the Code42 cloud. For step-by-step instructions on reactivating a deactivated user or device, see Deactivate and reactivate users and devices.

Limited time to recover deactivated archives
In CrashPlan for Small Business, recovering a deactivated archive is only possible if the device or user is reactivated within 24 hours of the deactivation. Please contact CrashPlan for Small Business support immediately if you need assistance recovering deactivated CrashPlan for Small Business archives.

Code42 for Enterprise archives must be reactivated before the end of the cold storage period.
Device

When you reactivate a device, the deactivated archives are made available for use once again by the device.

  • Code42 for Enterprise: Must be reactivated before the end of the cold storage period
  • CrashPlan for Small Business: Must be reactivated within 24 hours
User

When you reactivate a user, the deactivated user's archives are made available for use once again by each device associated with the user.

  • Code42 for Enterprise: Must be reactivated before the end of the cold storage period
  • CrashPlan for Small Business: Must be reactivated within 24 hours.
Organization

Code42 for Enterprise only

When you reactivate an organization, all users in the organization are reactivated, as well as all users in child organizations.