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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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Onboard customers with your Code42 Managed Service Provider account

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Overview

This article describes how to onboard customers as a Code42 Managed Service Provider. 

Considerations

Existing partners only
At this time, Code42 is not accepting new partners for the managed service provider program. This article applies only to existing partners. 

Step 1: Add organizations

Step 2: Add users

Step 3: Add devices

Step 4: Sign in and complete setup

Step 5: Restore files

Step 6: Monitor the health of customer backups with status reports

Step 7: Manage your subscription

Additional resources

Explore the support site for additional information and resources.

Articles for Managed Service Providers

At the top of each article, under Who is this article for, look for articles with Code42 for Enterprise checked at the top of the page. Make sure you are using the Cloud version of the article.  However, some articles describe features that are not available in the Managed Service Provider program. The green check for Code42 for Enterprise means the article applies to Managed Service Providers.

Need further help? Contact Code42 for Enterprise support to get help from our Customer Champions. 

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