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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:


Code42 Support

Configure Google for SSO in your Code42 environment


This tutorial explains how to configure your Code42 cloud environment to use single sign-on (SSO) with Google. This article applies to environments in the Code42 cloud only. 

This article assumes you are already familiar with SSO and the SAML standard. For more information about how Code42 implements SSO, see our Introduction to single sign-on.

Compatible Code42 components

Compatible with SSO
  • Code42 app for Windows, Mac, and Linux
  • Code42 console
Incompatible with SSO
  • Code42 apps for iOS, Android, and Windows Phone


Code42 supports service provider-initiated SSO but does not support identity provider-initiated SSO. Therefore, users cannot sign into your Code42 environment from the identity provider's website or application, but instead must log in using a browser bookmark. 

Contact support
Contact Code42 support for help with authentication issues caused by interaction with Code42 products. However, troubleshooting authentication issues outside your Code42 environment is beyond the scope of our Customer Champions.

Before you begin

Verify network connectivity

Configure your private network, Internet, and VPN settings to allow client devices to communicate with your identity provider on ports 80 and 443. Test client connectivity to the identity provider before you proceed.

Determine whether you need to configure multiple Code42 tenants

Before you begin configuring SSO for Code42, consider whether your company has more than one Code42 tenant that you need to connect to your SSO identity provider. Large companies and organizations often have separate, dedicated Code42 cloud instances (or "tenants") in use by different groups or departments. 

If you have more than one Code42 tenant to connect to your SSO identity provider, you need to obtain an entity ID URL for each Code42 tenant. An entity ID is a unique string that identifies a specific tenant to your SSO identity provider. The tenant-specific entity ID URL is composed of the Code42 domain followed by the tenant ID, and can be found in the Code42 service provider metadata URL file in each tenant. For example:

"entityId": "" 

Step 1: Determine the URLs for your Code42 environment

When you configure an identity provider to connect to Code42, typically you must provide the Code42 server login URL, entity ID, and Assertion Consumer Service (ACS) URL. To obtain these values: 

  1. Sign in to the Code42 console.
  2. Navigate to Administration > Integrations > Identity Management.
  3. Locate the Code42 service provider metadata URL:
    • When setting up an authentication provider for the first time, the URL appears on the main screen:
      Code42 service provider metadata URL on main screen
    • If you previously set up an authentication provider, the URL appears in the authentication provider details:
      Code42 service provider metadata URL on details screen.png
  4. The first portion of the URL is your Code42 server URL, for example, Record this URL for use later.
    To determine the login URL, add /login to the end. For example,
  5. Copy the Code42 service provider metadata URL and paste it in the address bar of a new browser window. 
    Your Code42 environment's metadata details appear. 
  6. Find the entityID. Record this URL for use later.
  7. Find the AssertionConsumerService and its Location URL value, for example, Location="". Record this URL for use later.

Step 2: Add the SAML app in Google

Perform the following steps to set up a custom SAML app in Google to connect to Code42. For general information about setting up a custom SAML app, see Google's documentation.

  1. Sign in to the Google Admin console.
  2. Select Apps > SAML apps.
  3. Select Add app > Add custom SAML app.
  4. Enter an App name and click Continue.
  5. Click Download Metadata, save the file for use in Step 3 below, and click Continue.
  6. On the Service provider details page, complete the fields with values you obtained in Step 1. For example::
    • ACS URL 
    • Entity ID 
    • Start URL 
  7. Leave Signed response unchecked and click Continue.
  8. On the Attributes page, click Add mapping and add the following mappings:
    • Primary email > uid
    • First name > givenName
    • Last name > sn
    • Primary email > mail
  9. Click Finish.
    Details of the SAML are displayed.
  10. Click User access and turn on the service for a test group.
    We recommend testing with a group first before turning on the service for all users. For more information, see Google's documentation.

Step 3: Add Google as an authentication provider

  1. Sign in to the Code42 console.
  2. Navigate to Administration > Integrations > Identity Management.
  3. Click Add Authentication Provider.
  4. In Display name, enter an identity provider name to display to users that sign in with SSO.
    If your Code42 environment provides more than one SSO identity provider, users see a list of providers to choose from. They must select the provider configured for their Code42 organization.
  5. In Provider's metadata, select Upload file, click Select a file, and select the metadata file you downloaded in Step 2.
  6. Click Create provider.
    Authentication provider settings appear.
    Authentication provider details
Provider information message

Note the following message on the dialog:
This provider will not be applied to an organization until you update the organization security settings.

Do not apply this authentication provider to organizations yet. You will apply this provider to a test organization and to production organizations in later steps.
  1. (Optional) Code42 recommends using the default settings. (They must match the mappings in Step 2 above.) But you can use Attribute mapping to customize additional mappings between Code42 platform user attributes and authentication provider SSO assertion attributes.
  2. (Optional) Local Users displays the current user. If there are any other users you want to exempt from using this authentication provider to log in, enter them here. 

Step 4: Test SSO authentication

To avoid impacting your production environment, use a test organization to verify that SSO is working properly. 

Incydr Professional and Enterprise

Incydr Basic and Advanced, CrashPlan Cloud, and other plans

Step 5: Apply this provider to production organizations

Incydr Professional and Enterprise

Incydr Basic and Advanced, CrashPlan Cloud, and other plans

Step 6: Add new users who sign in with SSO

  1. Assign the custom SAML app to users or groups in the Google dashboard. See Google's documentation for more information.
  2. Ensure users are set up in Code42. You can add users manually with the Code42 console to an organization that uses SSO, or deploy Code42 apps to users in an organization that uses SSO. The users in Code42 must have first name, last name, and user name (email address) values that match the users' values in Google. 

What to expect

Reduced authentication prompts

When users sign in with SSO, they do not need to re-enter credentials for subsequent authentication attempts until the SAML authentication token expires. A SAML token applies to an application rather than a device, which means that a user might need to enter credentials again when signing into a different app. 

For example, the single sign-in process differs whether users sign in to the Code42 console or the Code42 app:

  • Code42 console: When users sign in to the Code42 console, they are redirected in the web browser to sign in to their SSO identity provider. As soon as they sign in to their identity provider, the Code42 console launches. 
  • Code42 app (Incydr Basic and Advanced, CrashPlan Cloud, and other plans only): When users sign in to the Code42 app, following message appears: "To complete the sign in process, go to your web browser. This screen updates automatically once login is successful." A web browser window is automatically opened so they can complete the sign-in process in their SSO identity provider.  As soon as they sign in to their SSO identity provider in the provided web browser window, the Code42 app launches.

Lost access to an identity provider

Incydr Basic and Advanced, CrashPlan Cloud, and other plans only

If a user loses access to the identity provider, the Code42 app continues to back up, uninterrupted.


Error: app_not_configured_for_user 

Incydr Basic and Advanced, CrashPlan Cloud, and other plans only

If a user attempts to sign in to Code42 and receives the Error: app_not_configured_for_user message, it may be due to one of the following problems.

  • The user is already authenticated in Google with a non-corporate account
    To resolve this issue, the user should sign in to Google using their corporate account, or log out completely from all Google accounts before signing in to their corporate account.
  • Incorrect application configuration
    To resolve this issue, verify that the service provider settings for the custom SAML app are configured correctly in the Google admin console.

For more failure types and solutions, see the Google documentation.

External resources

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