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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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Code42 Support

Install the Code42 app for multiple user accounts on one device

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

By default, a single instance of the Code42 app is installed for all user accounts on a device. In almost all cases, we recommend this default installation.

However, if you have devices shared by multiple users, you may wish to change the installation type to "per user" if:

  • You need a separate instance of the Code42 app for each user account on a device, and
  • You are not using Code42's security monitoring features
Code42 Incydr security monitoring requires the default installation
Per user installations are only recommended in specific situations for CrashPlan product plans. Code42 Incydr and other Code42 security monitoring features do not support per user installations.

Installation type comparison

Both the default (for everyone) and per user installation types are able to back up data for multiple users on a single device.

  • The default installation type uses a single user account with the same backup settings, backup archive, and subscription for all users who sign in to the device.
  • The per user installation uses a separate Code42 app instance for each user account to manage unique account settings for each user.

Review the table below for more details about the differences between the installation types.

  Install for everyone (default) Install per user
Username and password Single username and password for all users on the device. Individual username and password for each per-user installation.

Encryption key

Single encryption key for all users on the device.

Different encryption key for each per-user installation.

Backup permissions

Can back up any file on the device, except those contained in admin exclusions.

Can only back up files that the individual user account can access, except those contained in admin exclusions.
Backup activity Backs up at all times, regardless of whether users are signed in to the device. Backs up only for the currently signed-in user.
Backup archive Files included in the backup file selection back up to a single backup archive, regardless of user. Each per-user installation backs up to a unique backup archive.
Encrypted file system Supports encrypted files, folders, drives, and file systems that are run at a system level (for example, FileVault on macOS). Supports encrypted files, folders, drives, and file systems that are run at the user level (for example, Windows Encrypting File System).
Code42 app and tray access Application and tray visible to all users on the device. Any user can access the application by default. Requires sign in for first use. Application is visible only for user accounts with an installed Code42 app.
File restore

Can restore any files within the backup file selection.

Can only restore files the individual user account has backed up.

Considerations for per-user installations

Review the considerations below before installing the Code42 app per user.

System requirements

  • Per-user installation is supported on Mac and on Windows.
  • Only one per-user installation is supported on a single Linux device. Multiple per-user installations are not supported.

Licenses and subscriptions

When you install per user, each user or device requires a subscription and follows the guidelines for subscription consumption.

Permissions

When you install per user:

  • The Code42 app cannot back up files and folders that the user does not have permission to access. The Code42 app relies on the user's system permissions to access and back up files.
  • The Code42 app cannot back up when the user is signed out of the device.

Volume shadow service (VSS)

(Windows only)

On Windows, the Code42 service coordinates with VSS to back up open files. When the Code42 app is installed per user, the Code42 service does not have full access to VSS. As a result, files that are left open may not back up regularly. If files are not backing up, the history log reports, “Unable to backup n files”. If this occurs, the Code42 service will try again later; if the file is closed, then backup will succeed.

Backup does not reach 100%
VSS may not have access to system and application files included in your backup file selection, which can prevent your backup from completing. The Code42 app isn't designed to back up system and application files, and we don't recommend adding these files to your backup selection. Additionally, since the Code42 app isn't designed to restore your operating system or applications, there is no advantage to backing up these types of files.

Install per user and for everyone on the same device

Installing the Code42 app using both installation types on a single device is not supported.

Install the Code42 app per user on Windows and Mac

  1. Sign in to the device.
    The per-user installation of the Code42 app is applied to the signed-in user account.
  2. Download the Code42 app.
    See your system administrator for guidelines on downloading the Code42 app.
  3. Open the Code42 app installer:
    • Windows: Double-click the installer file and follow the prompts.
    • Mac: Double-click the DMG file, then double-click Install Code42 CrashPlan.
  4. When prompted for Installation Type, choose the option to install the Code42 app for your user account:
    • Windows: Select Only for me and continue the installation.
    • Mac: Select Change Install Location, then choose Install for me only and continue the installation.
  5. Create or sign in to your account.
  6. Repeat the installation for each user account on the device.
  7. (Mac only) Restart the device.
Mac contacts, reminders, and Calendars
After backup starts, the Mac operating system prompts for access to your contacts, reminders, and calendars. Click Ok to allow the Code42 app access to back up the contents of your user folder. If you select Don't Allow, the Code42 app will back up everything other than your contacts, reminders, and calendars.

Command-line installation

To install the Code42 app per user on the command line, adapt these examples to your needs.

Command-line installation on Windows

Use msiexec to run the Code42 app installer with the following parameters:

msiexec /i "<path_to_known_location>\<Code42_app_version>.msi" /qn ALLUSERS=2 MSIINSTALLPERUSER=1 INSTALL_PER_USER=1 CP_SILENT=true /log install_log.txt
Parameter Purpose
msiexec /i Allows the use of Windows Installer from the command line.
<path_to_known_location>

The full directory path to the installer file.

Examples:

  • C:\Users\James\Desktop
  • D:\Downloads
<Code42_app_version>

Replace with the file name and version of the MSI installer for your version of the Code42 app.

Examples:

  • Code42CrashPlan_6.0.0_Win
  • Code42CrashPlan_6.0.0_Win64
/qn Specifies a silent installation.
ALLUSERS=2 MSIINSTALLPERUSER=1 INSTALL_PER_USER=1 Specifies the per-user installation context.
CP_SILENT=true Prevents the Code42 app from opening on the device after installation is complete.
/log install_log.txt Creates an installation log for a given file name.

 

Command-line installation on Mac

  1. Obtain the package (.pkg) installer file for the Code42 app:
    1. Download the Code42 app from the Code42 console.
    2. Double-click the Code42 app's installer dmg to mount it.
    3. Copy the .pkg file from the mounted installer to a known location on the destination device.
  2. Use Apple's installer tool to run the Code42 app installer with the following parameters:
installer -pkg "<path_to_known_location>/<Code42_app_version>.pkg42" -target CurrentUserHomeDirectory
Parameter Purpose
installer -pkg Allows Mac installer packages to be run from terminal
<path_to_known_location>

The full directory path to the installer file.
Do not use the tilde character to enter a relative path.

Examples:

  • /Users/James/Desktop
  • /Users/Blaine/Downloads
<Code42_app_version>

Replace with the file name and version of the package (PKG) file installer for your version of the Code42 app.

Example: Code42CrashPlan_6.0.0_1466571600600_Mac

-target CurrentUserHomeDirectory Specifies the per-user installation context.
CurrentUserHomeDirectory is an Mac domain, not an example. Do not replace this text with a path or folder on your device.

Change a current Code42 app install to per user

If the Code42 app is installed for everyone on your device, and you want to install per user instead:

  1. Perform a complete uninstall of the Code42 app.
  2. Install the Code42 app for each user account.
  3. Transfer files from your previous backup.
    Only one user can transfer files from the previous backup.