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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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Add users from the Code42 console

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

This article describes how to add users to the Code42 console, as well as suggestions for when to use each method. You can add users to the Code42 console by: 

  • Entering information manually for each user
  • Uploading a text file with a list of users
  • Sending email invitations
  • Provisioning users from a third-party directory

Considerations

  • A user account functions as a container for a single user’s devices. Users cannot restore files from another user’s devices unless they have the appropriate administrative privileges.
  • After a user is added, the Code42 app must be installed on each user's device in order to begin backup operations.
  • Once a computer is added to a user account, it cannot be moved to a different user account without restarting the backup.
Use unique usernames and passwords
Each individual user needs a unique username and password. Sharing credentials across multiple users is a large security and data privacy risk because users can download backed up files from every device using the same username. 

Add users manually

Entering information manually for each user is an easy way to quickly add a few users.

Add multiple users
If you need to add many users at once, see the options below for uploading a text filesending email invitations, or provisioning users. These methods are faster and more efficient when you're adding large groups of users.

Incydr Professional and Enterprise

Incydr Basic and Advanced, CrashPlan Cloud, and other plans

Add users by provisioning

This method syncs your Code42 console with a third-party directory or provisioning provider. Once configured, new users are automatically added to the Code42 console from the provider.

Identity_management

SCIM Provisioning

We recommend this method if you currently use a provisioning provider that uses the SCIM 2.0 protocol or if you want to start maintaining users in a centralized directory. Code42 customers can use Okta's provisioning features for free. Learn more about Code42 provisioning and how to configure it in our introduction to SCIM provisioning article

Code42 User Directory Sync

Code42 User Directory Sync enables you to use LDAP to sync your directory service with Code42. To configure it, contact your Customer Success Manager (CSM). 

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