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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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User Profile reference

Overview

From the User Profile, you can review the file activity of employees, helping you to:

  • Quickly identify suspicious file movement
  • Review endpoint and cloud services activity
  • See previous file activity

This article describes the information and options in the User Profile.

Considerations

  • Add trusted activity and data connections to focus your investigations on higher-risk file activity. Adding trust settings reduces noise by only showing untrusted file events in Incydr security event dashboards, user profiles, and alerts. All file activity is still visible in Forensic Search.

  • To use this functionality, Incydr users must be assigned specific roles. For more information, see Roles for Incydr. To learn which permissions on Incydr roles allow use of this functionality, see Permissions for Incydr. If you use other Code42 products, see Role assignment use cases.

Differences in file event counts
File events for Forensic Search and Alerts typically appear within 15 minutes of the file activity, while file events in the Risk Exposure dashboard and the User Profile may take up to an hour to appear. As a result, you may see that the file event counts in alert notifications and Forensic Search differ from the event counts in the Risk Exposure dashboard and the Departing Employees and High Risk Employees User Profiles.
User Activity functionality varies based on your product plan
The User Profile is only available if your product plan supports it. Depending on your product plan, you may instead see the User Activity page. For more information about User Activity, see User Activity and Activity Notifications reference.

User Profile

To see a user profile from various places in the Code42 console, do the following:

  • Click View profile View profile
  • Click a hyperlinked username
User Profile versus Departing Employees or High Risk Employees
If you search for a user that has been added to the Departing Employees or High Risk Employees list, their Departing Employees or High Risk Employees User Profile appears. The Departing Employees list and High Risk Employees list profiles have a blue indicator by the employee name at the top of the page and include additional information such as the employee's departure date, risk factors, and user profile notes.  

User profile

Item Description
a Risk settings

Click to open the Risk settings where you can set the score of each risk indicator. Scores are used to calculate the severity of each file event. For more information about Risk settings, see the Risk settings reference.

 

To edit risk settings, you must have the Insider Risk Admin or Insider Risk Analyst role. Users with the Insider Risk Read Only role can view risk settings, but not make changes.

b Selected time frame

Shows the time frame the file activity occurred in. Click to change the time frame.

c Trust settings Trust settings

Indicates trust settings are applied to this page, which filters your view to only show the riskiest activity. Click to learn more and to view your trust settings.


Code42 excludes trusted file activity from appearing on dashboards, detection lists, user profiles, and alerts. Trusted activity is the file activity that occurs on your trusted domains and IP addresses as well as your approved cloud destinations.

d User information Shows various information about the user. 
e File activity by severity

Shows file events by risk severity and associated risk indicators. Severity is based on the following scoring ranges:

  • Critical severity icon 9+: Critical
  • High severity icon 7-8: High
  • Moderate severity icon 4-6: Moderate
  • Low severity icon 1-3: Low

For more information about risk indicators, see Risk settings reference

f Destination activity over time

Shows all of the user's file events by where the file was moved to, shared, or sent (destination).

g File categories

Shows all of the user's file events by groups of file categories. 

 

User information

User information

Displays a summary of the employee's information, including:

  • Name
  • Department* 
  • Title*
  • Location*
  • Manager*
  • Employee's Code42 username
  • Employee's cloud aliases
  • Departure Date (Departing Employees list only)
  • Risk Factors (High Risk Employees list only)
  • User Profile Notes (Departing Employees list and High Risk Employees list only)

*Displays this information if your Code42 environment uses provisioning. (If you use Code42 User Directory Sync or SCIM provisioning, this information is automatically populated by your provisioning provider. If you use Azure AD provisioning, the attributes are automatically populated. You must first add the attributes if you use Okta provisioning or PingOne provisioning. ) If you don't use provisioning, this information does not appear and cannot be added manually. If user attributes are not populated correctly, see Provision user attributes to Code42.

From User information, you can do the following:

  • Click Edit Edit to edit the user's information and profile notes (if available).  
  • Click Add Add user to list to add the user to a risk detection list such as the Departing Employees list or High Risk Employees list. Alternatively, click the "x" on a risk detection list badge to remove the user from that list.

File activity by severity

File activity by file-event severity

Item Description
a Selected time frame

Shows the time frame the file activity occurred in. Change the time frame in the upper-right corner of the page. 

b Severity

Shows the severity of file events. Icons provide a quick indication of a file event's overall risk severity, which is based on the following scoring ranges:

  • Critical severity icon 9+: Critical
  • High severity icon 7-8: High
  • Moderate severity icon 4-6: Moderate
  • Low severity icon 1-3: Low

For more information about risk indicators, see Risk settings reference

c Events Shows the number of file events and their size. 
d Visual representation of events Shows a visual representation of the number of critical, high, moderate, and low events. 
e Risk indicators

Lists the risk indicators associated with a file event. Risk indicators are used to calculate the risk score of an event, which determines severity. 

 

Risk scores are defined for individual risk indicators in Risk settings

f View details View details Click to view more information about the file events.

Destination activity over time

Destination activity over time graph

Destinations are dynamic
The list of destinations shown is dynamic. Only destinations with file activity are shown.

For example, if there is no Box file activity in the selected timeframe, or if you have not given Code42 access to your Box environment for monitoring, the Box corporate data connector is not listed.

Item Description
a Selected time frame

Shows the time frame the file activity occurred in. Change the time frame in the upper-right corner of the page. 

b Selected destination

Lists the destination you are viewing.

c

Choose destination

Select a destination to see where the file was sent. Destinations include:

  • AirDrop: Files were sent to a device via AirDrop. The destination category for AirDrop events is listed as "Device" in the Exposure section of Forensic Search. 
  • Cloud destinations: The file exists in a folder on the user's device that is used for syncing with a cloud service. Cloud folder sync activity includes activity for:
    • Apple iCloud
    • Box
    • Box Drive
    • Dropbox
    • Google Backup and Sync
    • Google Drive
    • Microsoft OneDrive
  • Cloud data connectors: The file was shared from your corporate cloud storage with either a direct share or with a public link. Cloud sharing activity includes shares from your corporate Box, Google Drive, and OneDrive and details how the file was shared (for example, public link from corporate Box). You must connect at least one cloud storage environment to Code42 to see cloud destination file activity.
  • Email services: The file was uploaded from an endpoint to email provider via a web browser.
  • Email data connectors: The file was sent from one of the following corporate email services:
    • Gmail
    •  Microsoft Office 365
  • Messaging services: The file was sent via a messaging service. 
  • Removable media: The file was moved to an external device such as a USB drive or hard drive. Click View event details to see file activity broken out by removable media device vendor. 
  • Social media: The file was uploaded to social media. This does not necessarily mean it's posted publicly. For example, the file could have been sent in a direct message on LinkedIn.
  • Source code repository: The file was uploaded to a location typically used for storing code files.
  • Other: File activity where the destination does not match any of the above destinations, or in the following special cases:
    • Files were opened in an app that is commonly used for uploading files such as FTP client or curl.
    • We cannot determine the destination. On Macs, this may indicate Code42 does not have the required permissions to collect the destination details.
    • Multiple possibilities appears if the user accessed more than one tab while uploads were in progress. Review the Active tab titles and URLs to identify all possible destinations.
Other destination
The Other destination does not show the Events bar graph and is shown at the bottom of the list of destinations regardless of sort order.
d Events Number of file events associated with the destination for the selected timeframe.
e Size Total size of files involved with the file activity.
f Activity preview Shows a visual representation of file activity for the selected timeframe.
g Forensic Search Investigate in Forensic Search Opens Forensic Search and pre-populates it with the selected timeframe and exposure type. Learn more about using Forensic Search.
h View event details View event details Click to view the file events broken down by file category group.

File categories

File activity by file category

 
Item Description
a Endpoint activity

Shows file activity that occurred on your employee's devices.

b Cloud sharing Shows files shared from your corporate cloud storage with either a direct share or a public link.
c File category group

Shows the summary of file activity for the following file categories:

  • Business Documents
    • Documents
    • PDF
    • Presentations
    • Spreadsheets
  • Zip Files
    Common archive file formats including compressed files.
  • Source Code
    Common source code formats.
  • Multimedia 
    • Audio
    • Image
    • Video
  • Other
    • Executable
    • Script
    • Uncategorized (files that did not fit any category)
    • Virtual Disk Image

For more information about file categories, see Incydr file categories.

d Events

Displays the count of total file events for a file category group and a visual representation of the number of file events. File events include when files are:

  • Moved to removable media or cloud sync folders
  • Uploaded via a browser or other app
  • Shared publicly or directly from your corporate cloud storage*
  • Sent from your corporate email provider*

*Requires Code42 have access to monitor your cloud storage environment and email services.

 

The default sort order is from the highest number of events to the lowest. 

e Size Displays the total file size of file events for a file category group. 
f Activity preview Shows a visual representation of file activity for the selected time frame.
g Selected time frame Shows the time frame the file activity occurred in. Change the time frame in the upper-right corner of the page.
h Forensic Search Investigate in Forensic Search Opens Forensic Search and pre-populates it with the selected timeframe and exposure type. Learn more about using Forensic Search.
i View details View event details Click to view the details of file events for a file category group.
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