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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, yes.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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User Profile reference

Overview

When you select User Activity > All Users and enter a user's name, the User Profile page displays. From the User Profile, you can review the file activity of employees, helping you to:

  • Quickly identify suspicious file movement
  • Review endpoint and cloud services activity
  • See file activity for the previous 90 days

This article describes the information and options in the User Profile.

Video

Watch the video below to learn how to review the file activity of a specific user. For other videos in this series, see our Training course: Detecting risk with Code42 Incydr. For more videos, visit the Code42 University.

Considerations

  • Add Trusted Domains in Data Preferences to hide file events that occur on domains you trust. Adding trusted domains helps focus your investigation on file activity that may be a higher risk. File activity on a specific domain is only considered trusted starting the date the domain was added. You can view all file activity, including events that occur on your trusted domains, in Forensic Search.

  • To see user profiles, you must have roles that provide the necessary permissions. We recommend you use the roles in our use case for investigating suspicious file activity.
Differences in file event counts
File events for Forensic Search and Alerts typically appear within 15 minutes of the file activity, while file events in the Risk Exposure dashboard and the User Profile may take up to an hour to appear. As a result, you may see that the file event counts in alert notifications and Forensic Search differ from the event counts in the Risk Exposure dashboard and the Departing Employees and High Risk Employees User Profiles.
User Activity functionality varies based on your product plan
The User Profile is only available if your product plan supports it. Depending on your product plan, you may instead see the User Activity page. For more information about User Activity, see User Activity and Activity Notifications reference.

User Profile

To access a user profile:

  1. Sign in to the Code42 console.
  2. Select User Activity > All Users.
  3. Enter the Code42 username for the employee whose activity you want to view. 
  4. Click Search
    The User Profile displays.
User Profile versus Departing Employees or High Risk Employees
If you search for a user that has been added to the Departing Employees or High Risk Employees list, their Departing Employees or High Risk Employees User Profile appears. The Departing Employees list and High Risk Employees list profiles have a blue indicator by the employee name at the top of the page and include additional information such as the employee's departure date, risk factors, and user profile notes.  

Employee information

Employee information on the User Profile

Displays a summary of the employee's information, including:

  • Name
  • Department* 
  • Title*
  • Location*
  • Manager*
  • Employee's Code42 username
  • Employee's cloud aliases (not shown in image)
  • Departure Date (Departing Employees list only)
  • Risk Factors (High Risk Employees list only)
  • User Profile Notes (Departing Employees list and High Risk Employees list only)

*Displays this information if your Code42 environment uses provisioning. (If you use Code42 User Directory Sync or SCIM provisioning, this information is automatically populated by your provisioning provider. If you use Azure AD provisioning, the attributes are automatically populated. You must first add the attributes if you use Okta provisioning or PingOne provisioning. ) If you don't use provisioning, this information does not appear and cannot be added manually. If user attributes are not populated correctly, see Updated user attributes not populating in risk detection lists.

Destination activity over time

Destination activity over time graph

Destinations are dynamic
The list of destinations shown on each tab of this graph is dynamic. Only destinations with file activity are shown.

For example, if there is no Box file activity in the selected timeframe, or if you have not given Code42 access to your Box environment for monitoring, the Box destination is not listed.

Item Description
a Timeframe Displays file activity for the last 90 days, 30 days, 7 days, or 1 day.
b All activity

Shows all endpoint and cloud service activity across your organization. (To see cloud service activity, give Code42 access to your cloud services.)

 

File events include files:

  • Moved to removable media or cloud sync folders
  • Viewed in a browser or other app
  • Shared publicly via direct link
c Remote activity

Shows all remote file activity that occurred on an endpoint. File events can include files moved to removable media or cloud sync folders, or viewed in a browser or other app.

 

When configured, remote activity is detected for endpoint events from out-of-network IP addresses. The Remote activity tab does not show cloud sharing events.

d Destination Displays the currently selected destination.
e

Choose destination

 

 

Select a destination to see where the file was sent. Destinations include:

  • Cloud destinations: The file was synced to a cloud service, shared publicly via direct link, or shared with specific users outside your trusted domains. 
    • Cloud sharing activity includes file activity from Box, Google Drive, and OneDrive and details how the file was shared (for example, public via direct link).
    • Cloud folder sync activity (when a file exists in a folder on the device that is used for syncing with a cloud service) includes activity from:

      • Apple iCloud
      • Box
      • Box Drive
      • Dropbox
      • Google Backup and Sync
      • Google Drive
      • Microsoft OneDrive
  • Email services: The file was uploaded to an email provider via a web browser.
  • Messaging services: The file was sent via a messaging service. 
  • Removable media: The file was moved to an external device such as a USB drive or hard drive. Click View event details to see file activity broken out by removable media device vendor. 
  • Social media: The file was uploaded to social media. This does not necessarily mean it's posted publicly; for example, the file could have been sent in a direct message on LinkedIn, etc.
  • Source code repository: The file was uploaded to a location typically used for storing code files.
  • Other: File activity where the destination does not match any of the above destinations, or in the following special cases:
    • Files were sent to a device via AirDrop
    • Files were opened in an app that is commonly used for uploading files such as FTP client or curl
    • We cannot determine the destination. On Macs, this may indicate Code42 does not have the required permissions to collect the destination details.
    • Multiple possibilities appears if the user accessed more than one tab while uploads were in progress. Review the Active tab titles and URLs to identify all possible destinations.
f Events Number of file events associated with the destination for the selected timeframe.
g Events bar graph Shows a visual representation of the number of file events. 
h Size Total size of files involved with the file activity.
i Activity preview Shows a visual representation of file activity for the selected timeframe.
j Risk indicators

Highlights file activity that has added risk. For more information about insider risk indicators, see Introduction to risk indicators .

 

File Mismatch - Indicates that the files involved with the file activity have extensions that do not match the file contents. For example, a file with the .jpg extension that is actually a .zip file.

 

Off hours - Indicates file activity that occurred outside the employee’s typical active hours. With File Metadata Collection enabled, Code42 captures file activity from an employee’s endpoint and uses that pattern of activity to highlight file activity that occurs during times a user is typically inactive (their off hours).

Off Hours requires File Metadata Collection
You must have File Metadata Collection enabled in order to see the Off Hours indicator. 
Off Hours appears only for endpoint activity
While the File Mismatch indicator is shown for both the endpoint and cloud sharing file activity, the Off Hours indicator only appears on endpoint events. Cloud services are not currently monitored for activity that occurs during off hours. 
k Forensic Search Investigate in Forensic Search Opens Forensic Search and pre-populates it with the selected timeframe and exposure type. Learn more about using Forensic Search.
l View event details View event details Click to view the file events broken down by file category group.

File categories

File activity by file category

 
Item Description
a Endpoint activity Shows all endpoint file activity across your organization. File events include files moved to removable media or cloud sync folders, or viewed in a browser or other app.
b Cloud sharing Shows file activity where permissions were increased on a file in your cloud services, making the file shared publicly via direct link. This tab requires Code42 access to your cloud services.
c Timeframe Displays file activity for the last  90 days, 30 days, 7 days, or 1 day.
d File category group

Shows the summary of file activity for the following file categories:

  • Business Documents
    • Documents
    • PDF
    • Presentations
    • Spreadsheets
  • Zip Files
    Common archive file formats including compressed files.
  • Source Code
    Common source code formats.
  • Multimedia 
    • Audio
    • Image
    • Video
  • Other
    • Executable
    • Script
    • Uncategorized (files that did not fit any category)
    • Virtual Disk Image

For more information about file categories, see Forensic Search file categories.

e Events Displays the count of total file events for a file category group. The default sort order is from the highest number of events to the lowest. 
f Events bar graph Shows a visual representation of the number of file events.
g Size Displays the total file size of file events for a file category group. 
h Activity preview Shows a visual representation of file activity for the selected timeframe.
i Forensic Search Investigate in Forensic Search Opens Forensic Search and pre-populates it with the selected timeframe and exposure type. Learn more about using Forensic Search.
j View event details View event details Click to view the details of file events for a file category group.
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