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Organizations reference

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Overview

Organizations are the Code42 environment's way of grouping users. You can configure different organizations to use different settings or different backup destinations. 

Video

See the video below to learn more about organizations. For more videos, visit the Code42 University. 

Organization, user, and device hierarchy

Backup activity in your Code42 environment is managed by settings at three levels: organizations, users, and devices.

Organization

The hierarchical level in the Code42 environment for users and their devices. Each user can belong to only one organization. You can define many settings at the organization level; different organizations can have different settings. An organization can contain child organizations, and an organization can exist without containing any users.

User

A single account in your Code42 environment. A user account has a single set of sign-in credentials (username and password) and a single encryption key for all backups. A user always belongs to one (and only one) organization.

Device

A single computer within your Code42 environment, identified by its GUID. May be used interchangeably with endpoint. 

Organizations

The Organizations screens display information about the organizations in your Code42 environment. From Active Organizations, you can: 

  • Add organizations
  • Click an organization name to view more details about that organization.
  • Click the check box next to an organization's name to perform actions on the selected organization.

Active organizations

Item Description Click to view
a Active Displays all active organizations.  
b Deactivated Displays all deactivated organizations.   
c Action menu Contains commands available in the organization list view.  
d Add an organization Creates a new organization.  
e – Selects all the organizations in the list.  
f Name Displays the organization name. Organization Detail for selected organization
g Users Displays the number of active users assigned to the organization. User List for selected organization
h Backup Devices Displays the number of user devices backing up in this organization. All devices assigned to the selected organization.
i Total Displays the total amount of disk space used for archives in this organization. The amount displayed is refreshed at least once every 25 hours. Organization Detail for selected organization
j Cold Displays the amount of data in cold storage. The amount displayed is refreshed at least once every 25 hours. Cold Storage for all devices assigned to the selected organization

Action menu

Command Description
Block

Blocks this organization and all its users and devices.

  • Backup continues, but users within this organization will be unable to sign in or restore.
  • This action is available when the organization is not currently blocked.
Unblock Unblocks this organization and any blocked users or devices within this organization. This action is available when the organization is currently blocked.
Change Organization Moves the organization to a different parent organization.
Export Exports selected items to CSV file. If no item is selected, all items in the list are exported.

Add a new organization

Click Add an organization Add organization button to create a new organization.

Add an organization dialog

CSV export

Export all visible list items to a CSV file by selecting Export All from the action menu. If no organization is selected, all organizations in the list are exported.

Field Description
orgId Identification number for the organization.
parentOrgId Identification number for the parent organization.

orgName

 Name of the organization.
registrationKey Registration Key for this organization.
status Organization is active or blocked.
active TRUE: Active
FALSE: Blocked
blocked TRUE: Blocked
FALSE: Not blocked
computerCount Number of devices registered to users in this organization.
backupDeviceCount Number of devices using the Code42 app.

shareDeviceCount

 Deprecated.
planCount Number of plans under this organization.

warningCount

 Number of warning alerts for this organization. A warning alert happens when a device has not backed up to any destination for longer than the number of days defined in the Organization's Settings

criticalCount

 Number of critical alerts for this organization. A critical alert happens when a device has not backed up to any destination for longer than the number of days defined in the Organization's Settings.

targetComputerGuid

 Globally Unique IDentifier for the device used for computer-to-computer back up.

selectedFiles

 Total number of files selected for backup.

selectedBytes

Total number of bytes selected for backup.

todoBytes

Total bytes of data remaining to back up.

todoFiles

Total number files remaining to back up.

archiveBytes

Total bytes the archive occupies on disk.
orgExtRef

Optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.
notes

Details

Organization Details displays stats and settings for the selected organization.

organization details

Item Description
a Action menu Contains the actions that you can apply to this organization.
b Users Displays the number of users in this organization.
Click to view the users in detail.
c Devices Displays the number of devices in this organization.
Click to view the devices in detail.
d Restores Displays the number of restores that have occurred in this organization.
Click to view the restore history in detail.
e Cold Displays the cold storage used by this organization.
Click to view the cold storage use in detail.
f Registration Key Displays the Registration Key for this organization. Use this key to assign new users and devices to this organization.
g Date Created Displays the date this organization was created.
h Storage Displays statistics of data stored for this organization.
i Storage Utilization Displays a summary of storage by user.
Chart regions are clickable.
j Org Info

Displays current organization settings.

 

See the Edit section below to change these settings for a specific organization.
k Device Backup Defaults Displays current device backup settings. To change these settings, see Configuring Device Backup Settings.

Action menu

Command Description
Edit Edits organization settings including name, quotas, destinations, reporting and security.
Device Backup Defaults Edits default device backup settings for this organization.
Upgrade Clients Updates the Code42 app on all devices in this organization to the most recent available version. This does not affect child organizations.
Add a Child Organization Adds a new organization that is subordinate to the selected organization.
Add Users Adds users to this organization.
Invite Users Sends an invitation via email to back up.
Activate

Activates a deactivated organization.

  • Deactivated users and devices must be activated individually.
  • This action is available when the organization has been deactivated.
Deactivate

Deactivates this organization and all associated users and devices, and places all backup archives into cold storage.

  • When an organization is deactivated, the word “deactivated” plus a timestamp is appended to the name.
  • This action is available when the organization is active.
Block

Blocks this organization and all its users and devices.

  • Backup will continues, but users within this organization are unable to log in or restore.
  • This action is available when the organization is not currently blocked.
Unblock Unblocks this organization and any blocked users or devices within this organization. This action is available when the organization is currently blocked.
Change Organization Changes this organization's parent organization. Settings remained unchanged when the organization's parent is changed.
Email Backup Report Emails a backup report for a specified period to organization managers or other email addresses of your choice.

Edit

From the Organization Details action menu, select Edit to access settings for quotas, destinations, reporting, security, reference, and endpoint monitoring. Each section is explained in detail below.

Quotas

Organization quotas

Item Description
a Name Sets the name of this organization.
b

Compliance Settings

 Activates Compliance Settings for this organization.
c Usernames are email addresses Requires usernames to be in the format of an email address.
d Inherit quota settings from parent

Configures the organization to take on the quota settings of the organization defaults (system-wide organizations) or its parent organization. When enabled, settings must be edited at the organization default or parent organization level.
e Maximum user subscriptions

Sets the maximum number of user subscriptions allowed for this organization.

  • All user accounts with a backup archive contribute toward the quota.
  • Moving users in and out of organizations can cause an organization to be over the quota.
  • No child organization can have a higher quota than a parent organization.
  • Changing the quota on a parent organization does not change the quota on child organizations, unless the children inherit the quota from the parent.
f Move deactivated archives to cold storage for Allows you to set and view the cold storage period. After this period expires, the archives are deleted from the file system.
g Backup disk quota Sets the total amount of storage the entire organization is allowed to consume.
h Backup user disk quota

Sets the total amount of storage each user is allowed to consume across all devices.

Only applies to newly added users. To apply changes to existing users, update quotas via the Code42 API.

i Backup user mobile quota1 Sets the total number of mobile devices (iOS, Android, etc.) that are allowed to access the organization.
j Web restore limit1, 3

Amount of data that users are allowed to restore in a zip file restore session.

  • This does not apply to device restores.
  • A value of 0 MB disables web restores for users.
  • Select Unlimited to set no web restore limit.2
k Web restore limit for Org Manager Role1, 3

Amount of data that administrators are allowed to restore in a zip file restore session.

  • Applies to administrators with the Org Manager, Cross Org Manager, Org Admin, or Cross Org Admin role.
  • This setting does not apply to device restores.
  • Select Unlimited to set no web restore limit.2

1 This setting is disabled when Compliance Settings are activated.

2 Note: The default restore limit for zip files is 250 MB. Even though this limit can be adjusted, zip files have their own inherent size limitations. Our Customer Champions typically see that file selections larger than 1 GB fail. Web restores are useful for quick, small downloads in emergency situations, or when other restore methods are not available. Large restores should be done through the Code42 app or using the device restore feature.

3 Zip file restores are not available in the Code42 federal environment. Instead, use the device restore feature to restore files to a device.

Destinations

destination settings

Item Description
a Name Sets the name of this organization.
b Compliance Settings Activates Compliance Settings for this organization.
c Usernames are email addresses Requires usernames to be in the format of an email address.
d Inherit destination settings from parent

Configures the organization to take on the destination settings of the organization defaults (system-wide organizations) or its parent organization. When enabled, settings must be edited at the organization default or parent organization level.
e Destinations Enables or disables backup to each of the configured destinations for users within this organization.
f Account devices Permits users to back up other devices within their own accounts.
g Local folders

Permits users to back up to local folders (local hard disk or external drives). 
Local folders are disabled in the Code42 federal environment.
h Accepting Indicates the applications accepted by this destination.

Reporting

organization reporting settings

Item Description
a Name Sets the name of this organization.
b Compliance Settings Activates Compliance Settings for this organization.
c Usernames are email addresses Requires usernames to be in the format of an email address.
d Inherited reporting settings from parent

Configures the organization to take on the reporting settings of the organization defaults (system-wide organizations) or its parent organization. When enabled, settings must be edited at the organization default or parent organization level.
e Send backup report

Enables or disables sending backup reports to org admins for this organization. Choose which days of the week you'd like to receive reports.

To customize the backup status report email, see Customize enterprise email templates.
f Recipients

Displays currently configured report recipients. For new customers, the first administrator is a recipient by default. To start or stop emails to other users, add or delete addresses from the next field, Additional recipients.
g Additional recipients Allows you to add or delete report recipients.
h Warning

Configures the alert threshold for warning notifications. Devices that have not backed up to any destination for longer than the defined number of days are included on warning alert emails.

For directions on how to customize the warning backup alert email sent to users, see Customize enterprise email templates.
i Critical

Configures the alert threshold for critical notifications. Devices that have not backed up to any destination for longer than the defined number of days are included on critical alert emails.

 

For directions on how to customize the critical backup alert email sent to users, see Customize enterprise email templates.

Security

Organization security settings

Item Description
a Name Sets the name of this organization.
b Compliance Settings

Activates Compliance Settings for this organization.
c Inherit security settings from parent

Configures the organization to take on the security settings of the organization defaults (system-wide organizations) or its parent organization. When enabled, settings must be edited at the organization default or parent organization level.
d Select an authentication method

Sets the authentication method for the organization:

  • Local: Users authenticate against the local Code42 platform directory.

  • SSO: Users authenticate against one of the offered single sign-on identity providers. One or more identity providers must be selected in Choose provider(s).
e

Choose provider(s)

Specifies the SSO identity provider(s) that provide authentication. Options appear based on your identity provider configuration.

 

SSO requires configuration of at least one identity provider via Administration > Settings > Identity Management.
f Select a directory service

Deprecated

To use a directory service with your Code42 cloud environment, see:
g Choose directory service(s)

Deprecated

To use a directory service with your Code42 cloud environment, see:
h Local Two-Factor Authentication

Defines two-factor authentication requirements for accessing the Code42 console.

  • Enabled: Requires affected users (see details below) to configure two-factor authentication (Google Authenticator is our recommended application). Users must then provide a one-time authentication code in addition to their Code42 username and password to access the Code42 console.
  • Disabled: Locally authenticated users are only required to provide their Code42 username and password to access the Code42 console.

Affected users:

  • If this organization integrates with a dedicated SSO identity provider, this setting only applies to local users. Typically, this is a very limited number of administrator accounts reserved for troubleshooting your authentication provider.
  • If this organization only uses Local authentication (see item d above), this setting applies to all users.
  • This setting does not apply to:
    • The Code42 app
    • Any existing multi-factor authentication requirements managed by your external identity provider

See Two-factor authentication for local users for more details.
i Web restores 

Sets whether users can restore files from the Code42 console using the zip file web restore method:

  • Enabled: Users in the organization can perform zip file web restores.
  • Disabled: Users in the organization cannot perform zip file web restores.
    Zip file web restores are not available in the Code42 federal environment.

The setting only applies to the zip file web restore type; it does not apply to the device web restore type. It may take up to a day before all users in the organization are updated with the new setting. 

 

To change the setting, administrators must have the Customer Cloud Admin role. Clicking the Lock button prevents administrators in child organizations from changing the setting.

Increased security
Disabling web restores prevents decryption of archive data by the Code42 server system, securing user data from access by administrators.

Verify Disabled is selected if your organization adheres to NIST 800-171 compliance. 
j Client Visibility

Configures Code42 app visibility on user devices.

  • Visible: Allows users to see and interact with the Code42 app.
  • Hidden: Hides most user-facing elements of the Code42 app on the device. For example, the Code42 app does not appear in the Start Menu and Add/Remove Programs (Windows) or the Dock (Mac).

    Setting the visibility to Hidden does not uninstall any Code42 components. Security monitoring and file backups continue to run in the background. 

    See Show or hide Code42 app visibility on user devices for more details.
k Inherit setting from parent
  • Selected: This organization uses the setting of its parent organization and cannot be changed here.
  • Deselected: Enables this organization to change the setting independently of the parent organization.
l Lock

Click the icon to lock or unlock each setting.

 

When locked:

  • The setting is pushed to all child organizations
  • Child organizations cannot change the setting

When unlocked:

  • Child organizations can change the setting independently of the parent organization

Reference

Organization reference settings

Item Description
a Name Sets the name of this organization.
b Compliance Settings Activates Compliance Settings for this organization.
c Usernames are email addresses Requires usernames to be in the format of an email address.
d External Reference Specifies optional external reference information such as a serial number, asset tag, employee ID, or help desk issue ID.
e Notes Specifies optional descriptive information.

Endpoint Monitoring

  • Endpoint monitoring requires a product plan that includes file exfiltration detection.
  • Endpoint monitoring cannot be enabled if Compliance Settings are activated.

Endpoint Monitoring settings

Item   Description
a Name Sets the name of this organization.
b Compliance Settings Activates Compliance Settings for this organization.
c Inherit settings from parent Configures the organization to take on the security settings of the organization defaults (system-wide organizations) or its parent organization. When enabled, settings must be edited at the organization default or parent organization level.
d Enable endpoint monitoring Enables monitoring of file activity on user devices. When enabled, Removable Media, Cloud Sync Applications, and Browser and other Application Activity are enabled by default. 
e Removable Media

Enables or disables scanning of file metadata on all removable media, such as USB drives or SD cards.
f Cloud Sync Applications

Enables or disables detection of syncing files using these cloud storage apps:

  • Box
  • Box Drive (Mac only)
  • Dropbox
  • Google Backup and Sync
  • iCloud
  • OneDrive
    Code42 watches a personal OneDrive account and up to two OneDrive for Business accounts on each device
g Browser and other Application Activity

Enables or disables detection of files accessed by web browsers and other applications (for example, uploading attachments to web-based email or downloading files via FTP). 

This may also include other instances of apps accessing a file, such as opening a local file to view it in a web browser without actually uploading it.

Code42 requires macOS permissions to detect file upload destinations 
If you enable Browser and other Application Activity detection, you must take action to grant Code42 permission on Mac devices to detect the window title and URL active at the time a file is uploaded. For details, follow the steps in Grant Code42 permissions to macOS devices.
h Printers (Mac and Linux only)

Enables monitoring of printer activity on user devices. After you select this option, you may need to update the backup file selection in order to capture this activity. (Mac and Linux only.)
i File Metadata Collection

Enables or disables File Metadata Collection for Code42's detection, investigation, and alerting features, including Forensic Search. Forensic Search provides detailed visibility for Code42 administrators about:

  • Files on user devices, including files not selected for backup
  • Files stored only in cloud services

This enables administrators to search file metadata to gain a clearer understanding of file activity throughout the organization.

Requires a product plan that includes File Metadata Collection.

Device backup defaults

To change device backup defaults, from the action menu, choose Device Backup Defaults. 

Select from the tabs to configure specific settings:

  • General: Specify client settings related to CPU power and bandwidth allocation, device backup alert thresholds, and file exclusions.
  • Backup: Define how and when backup operations take place, what files to include and exclude from backup, the frequency of backup, and how long to retain file versions. 
  • Reporting: Specify when and what reports are sent and to whom.
  • Security: Set the default encryption key policy. After the encryption policy is elevated, upgraded Code42 environments can never downgrade their policy.
  • Network: Control connection performance settings for WAN and LAN networks, exclude wireless networks, exclude network interfaces, or configure proxy settings.

Device Backup Default Settings dialog

Device defaults from parent
Enable Use device defaults from parent to make this organization use the device backup default settings from the parent (or root) organization. Disable to stop inheritance and allow changes to the device default settings for this organization. All organizations have the same settings options as the root organization, which appear in Set device defaults.

Add a child organization

Use the Add a Child Organization command to create a new organization under the currently selected organization.

Add an organization

Add users

Organization add users

Item Description
a Adds users one-by-one. In order to begin backing up, the Code42 app must be installed on each user's device.
b Adds users in bulk by uploading a text file.
c Downloads a sample text file with information on how to format the text file.
d Uploads the text file containing the users you'd like to add. In order to begin backing up, the Code42 app must be installed on each user's device.

Invite users

You must have the Org Admin or Cross Org Admin role or similar administrative permissions to use Invite Users.

invite users

Item Description
a Specifies email addresses of users you want to invite.
b Specifies the email address users reply to.
c Defines the subject line and body text of message that accompanies user instructions for downloading and installing.

Change organization

Changing organizations can affect backups
If users are moved to a different organization, it could affect their backup. For example: 
  • Different destinations offered: If the new organization does not offer the same destinations as the user's previous organization, any of the user's data from destinations that are no longer offered are put in to cold storage. Data in cold storage is deleted according to your cold storage retention policy. 
  • Frequency and version settings: Any differences in the new organization's frequency and version settings are applied to the backup archive after the user device connects to the Code42 cloud. Depending on the new organization's frequency and version settings, some data could be removed.
  • Auto-start backups: If the new organization has any destinations configured to auto-start, the Code42 app begins backing up to those destinations immediately. Destinations that are not configured to auto-start appear in the Code42 app for the user to select.

change parent organization

Item Description
a Searches for parent org name.
b Displays the results of the search as you type.

Email backup report

email backup report

Item Description
a Defines the start of the reporting period.
b Defines the end of the reporting period.
c Indicates whether or not you want child organizations included in the report.
d Specifies the email addresses of report recipients. Click + to add email addresses to the list. Click X to remove an email address.
e Adds any users in the selected organization assigned the Org Manager or Cross Org Manager role to the email distribution list.

Restore history

View the Restore History by selecting an organization, then clicking the number of restores. These details are restricted by role: you can view only the restore history to which you have access based on your role permissions.

restore history

Item Description
a Action menu Includes the option to Export (as CSV) the restore information.
b Operating System Displays the operating system of the device that received the restored data.
c User User whose data was restored. A red warning icon Warning Icon will appear if another user initiated the restore (via restoring from the Code42 console, for example).
d Restore To Device that received the restored data.
e # Files Number of files that were restored.
f Size Total size of the restored files.
g Transfer Rate Speed of the file restoration.
h Restore Date Date and time the restoration occurred.
i Duration Total time taken to restore the files.
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  1. Article type
    Reference
    Available in Code42 for Enterprise
    Yes
    Available in Code42 CrashPlan Premium
    Yes
    Available in Code42 CrashPlan Standard
    Yes
    Available in CrashPlan for Small Business
    No
    Stage
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  2. Tags
    1. add users
    2. guidetype:admin guide
    3. invite users
    4. organizations
    5. reference
    6. user management