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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

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Endpoint dashboard reference

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Overview

The Code42 Endpoint dashboard shows endpoint activity from throughout your entire Code42 environment to help you identify endpoints (also known as devices) that aren't reporting security events.  

Endpoints may not be sending activity for a variety of reasons, such as:

  • The employee is on vacation and hasn't connected to the network.
  • The employee has left the company and their endpoint has been turned in to IT, but the endpoint is still active in your Code42 environment. For more information about deactivating an endpoint, see Deactivate and reactivate users and devices.
  • The endpoint can't connect to the network. For more information about how to troubleshoot network connection issues, see Code42 app status messages.
  • The Code42 service has been disabled on the endpoint or the Code42 app has been uninstalled.

To determine why your endpoints aren't reporting security events to Forensic File Search, see Resolve endpoints that are not reporting security events.

Considerations

  • To resolve endpoints that are not reporting security events, you must have roles that provide the necessary permissions. We recommend you use the roles in our use case for managing a security application integrated with Code42
  • This functionality is available only when supported by your product plan. Contact your Customer Success Manager (CSM) for assistance with licensing, or to upgrade to the Incydr Advanced product plan for a free trial​​​. If you don't know who your CSM is, email csmsupport@code42.com

Endpoint dashboard

To view the Endpoint dashboard:

  1. Sign in to the Code42 console
  2. Select Administration > Dashboards > Endpoint.

Endpoints Not Reporting Security Events 

Endpoints Not Reporting Security Events

Item Description
a Timeframe Displays endpoint connectivity for the last 90, 30, or 7 days.
b Connectivity details

Displays connectivity details for a specific day, such as: 

  • The date the data was collected
  • The number of endpoints that are not reporting out of the total number of endpoints that should be reporting this day
  • The number of days that the endpoints haven't reported any security event activity

Click a bar in the graph to see a summary of the devices for that day. Then, click Export to download a CSV file of the endpoints not reporting for that day.

c Filter

Click to show the warning or critical levels in the graph: 

  • Warning: These endpoints haven't reported any security events for at least four days.
  • Critical: These endpoints haven't reported any security events for at least ten days.
d Last updated

Shows the last time the graph was updated.

 

New data is available every 60 minutes. Refresh the page to see the latest data. 

Data summary

To see a data summary, click a bar on the graph for a particular day.

Endpoints Not Reporting Security Events preview window

Item Description
a Summary information Displays the state of the devices not reporting (critical or warning), the number of devices not reporting, and the number days that they haven't reported events.
b Endpoint

Displays the hostname of the device. If you have permissions to see the device details, click to see more details about this endpoint in the Code42 console.

To learn more about user roles and permissions, see Roles reference.

c User

Displays the name of the user that owns the device. If you have permissions to see user details, click to see more details about this user in the Code42 console. 

To learn more about user roles and permissions, see Roles reference.

d Days Since Last Event

The number of days it's been since the last security event was reported for that endpoint. If an endpoint has never reported a security event, it will report "More than 90 days," as shown in the image above.

e Rows per page Click to change the number of rows shown per page of the data summary.
f Pagination Click to navigate through the pages of results.
g Export Click to download a CSV file of this data. The CSV file additionally lists the DeviceGuid, which is not shown in the data summary window.
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