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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

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Organizations - Device Backup Defaults - General settings reference

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to Code42 cloud environments.

Other available versions:

On-premises

Overview

This reference guide describes an organization's general backup settings for when and how quickly your devices back up, what files to exclude, and when alerts are sent.

Video

Watch the video below for an overview of device backup settings. For more videos, visit the Code42 University

Access device backup general settings

To view the general device backup settings, choose Administration > Environment > Organizations. When the Active tab opens, click the organization name. (You may need to expand the parent organization.)  Scroll down to Device Backup Defaults and click the General tab.

To change these default settings for the organization, from the action menu on the Organization Details page, choose Device Backup Defaults, then click the General tab. 

Cloud Device Backup Default Settings - General tab

General

Specify general backup settings in the General section.

Device backup defaults - General

Item Description
a Use device defaults from parent Inherit the device backup settings of the parent (or root) organization. Disable to stop inheritance and allow changes to the device default settings for this organization. 
b User is away when not active for Number of minutes of inactivity after which the user is considered “away.”
c When user is away, use up to

Percent of CPU to use when user is away. 
In Code42 app version 8.5 and earlier, Linux devices always use the "away" setting. In Code42 app version 8.6 and later, Linux devices detect user activity to determine if the user is present or away.

What does % CPU mean

CPU settings apply to the amount of CPU processing time dedicated to Code42 app work, not to total CPU processing capacity. Therefore, while % CPU may be set at 20, for example, a system monitor may show that 70% of CPU capacity is used for the Code42 app at a particular point in time. For more information, see Configure CPU usage in the Code42 console.

d When user is present, use up to

Percent of CPU to use when user is not away.

In Code42 app version 8.5 and earlier, Linux devices always use the "away" setting. In Code42 app version 8.6 and later, Linux devices detect user activity to determine if the user is present or away.

e Stop when battery reaches

Windows and Mac only
Pause backup when remaining battery power is below this level.
f Apply CPU settings to

Applies the CPU settings as defined in When user is away, use up to and When user is present, use up to.

  • Backup processes only
    Applies the CPU settings only to backup activity.
    Code42 app version 8.0 and earlier only. Beginning in Code42 app version 8.2, CPU settings always apply to both backup activity and security processes.
  • Backup and security processes
    Applies the CPU settings to both backup activity and to security monitoring processes such as File Metadata Collection.

For more information, see Configure CPU usage in the Code42 console

g Lock Locks this setting to prevent users from changing it in their personal settings.
Available in Code42 for Enterprise only.
h Push Applies these settings to existing users in addition to new users.

Video

Watch the video below to learn about the general backup settings. For more videos, visit the Code42 University

Alerts

Send Warning and Critical alerts based on number of days since a device reported any backup activity to the Code42 cloud.

To customize the backup alert email sent to users, see Customize email templates.

Alerts for device backup

Item Description
a Not backed up for (Warning) The number of days since last backup activity after which the user receives a Warning message. This is the last of the two messages sent by Code42.
b Not backed up for (Critical) The number of days since last backup activity after which the user receives a Critical message. This is the first of two messages sent by Code42.
c Lock Locks this setting to prevent users from changing it in their personal settings.
Available in Code42 for Enterprise only.
d Push Applies these settings to existing users in addition to new users.

Video

Watch the video below to learn about the alerts settings. For more videos, visit the Code42 University

Inbound backup

Support for inbound backup was removed in Code42 app version 6.0. These settings no longer have any effect on your Code42 environment.

Hidden filenames

Hidden filenames are files that you want to hide in the Code42 app File Selection and Restore windows. Users can view hidden files by clicking the Show Hidden Files check box. You can add files to the Hidden Filenames list using filename patterns or using regular expressions. You can also remove items from this list.
Configurable in Code42 for Enterprise only.

Hidden filenames settings

Item Description
a Platforms Tabs display the filename patterns to hide.
b Enter the filename to hide from the user.
c + Click to add the item to the Hidden Filenames list.
d Regular expression Enter the text in the form of a regular expression (regex).
e List of files and folders to hide. Click X to remove an item from the list so that it is not hidden.
f Import Displays a window in which you can paste the contents of a text file that specifies the filename patterns or regex items to exclude.
g Export Displays a window in which you can copy the contents of the hidden files list. You can then paste these contents into your favorite text editor for editing.
h Lock Locks this setting to prevent users from changing it in their personal settings.
i Push Applies these settings to existing users in addition to new users.

Video

Watch the video below to learn about the hidden filenames settings. For more videos, visit the Code42 University

Global exclusions

The Global Exclusions section identifies files to exclude from the backup. Adding Global Exclusions for files that are already backed up causes those files to be deleted from the backup archive.
Configurable in Code42 for Enterprise only.

Global exclusions settings

Item Description
a Platforms Tabs display the filename patterns to exclude.
b Enter the filename to exclude.
c + Click to add the item to the Hidden Filenames list.
d Regular expression Enter text in the form of a regular expression (regex).
e List of files and folders to exclude. Click X to remove an item from the list so that it is not excluded.
f Import Displays a window in which you can paste the contents of a text file that specifies the filename patterns or regex items to exclude.
g Export Displays a window in which you can copy the contents of the excluded files list. You can then paste these contents into your favorite text editor for editing.
h Lock Locks this setting to prevent users from changing it in their personal settings.
i Push Applies these settings to existing users in addition to new users.

Video

Watch the video below to learn about global and cloud exclusions settings. For more videos, visit the Code42 University

Cloud exclusions

The Cloud Exclusions section identifies files to exclude from backups to the Code42 cloud. Adding Cloud Exclusions for files that are already backed up to the Code42 cloud causes those files to be deleted from the backup archive.

These files are still backed up to any configured local destinations (for example, an external hard drive). 
Configurable in Code42 for Enterprise only.

Cloud exclusions settings

Item Description
a Platforms Tabs display the filename patterns to exclude.
b Enter the filename to exclude.
c + Click to add the item to the Hidden Filenames list.
d Regular expression Enter text in the form of a regular expression (regex).
e List of files and folders to exclude. Click X to remove an item from the list so that it is not excluded.
f Import Displays a window in which you can paste the contents of a text file that specifies the filename patterns or regex items to exclude.
g Export Displays a window in which you can copy the contents of the excluded files list. You can then paste these contents into your favorite text editor for editing.
h Lock Locks this setting to prevent users from changing it in their personal settings.
i Push Applies these settings to existing users in addition to new users.

macOS agent full disk access notification

Requires Code42 app version 8.5.0 or later

Due to Apple privacy restrictions, administrators must grant Code42 permission to access specific applications and locations on user devices to ensure the Code42 app is able to back up and monitor all areas of the device. This setting determines whether users see a message in the Code42 app if the permissions are not configured correctly.

macOS full disk access notification setting

Item Description
a Inherit settings from parent
  • Selected: This organization inherits the full disk access notification setting of the parent organization. When selected, the Display dialog in the agent setting cannot be changed individually for this organization.
  • Deselected: Allows the setting to be changed for this organization, as it does not inherit the setting from the parent organization.
b Display dialog in the agent
  • Selected: A warning message appears in the Code42 app for macOS users if full disk access permissions are not configured to allow Code42 access to all files on the device. 
  • Deselected: No message appears in the Code42 app, even if Code42 does not have the permissions necessary to back up and monitor all areas of the device.
c Lock Locks this setting to prevent child organizations from changing it.