Code42 Support Access reference
Overview
In the process of providing help, Code42 support personnel (also known as "Customer Champions") may need to access your Code42 environment to perform investigation and adjust settings as needed. Use the Code42 Support Access setting to give Code42 Customer Champions permission to access your environment to assist in troubleshooting.
To read our policy for providing support, see Code42 enterprise support policy.
To get help from our Customer Champions, see Contact support: create a ticket, chat, or call.
User creation
Code42 support personnel may create temporary administrator user accounts in your Code42 environment to assist with troubleshooting. Code42 personnel are required to deactivate these temporary users from your Code42 environment upon completion of troubleshooting work. These deactivated users are removed after 60 days.
Code42 support personnel may create temporary administrator user accounts in your Code42 environment to assist with troubleshooting. Code42 personnel are required to deactivate these temporary users from your Code42 environment upon completion of troubleshooting work. These deactivated users are removed after 60 days.
Code42 Support Access
To update the Code42 Support Access setting, you need the Customer Cloud Admin role.
- Sign in to the Code42 console.
- Select Administration > Settings > Code42 Support Access.
| Item | Description |
|---|---|
| Support User Access |
Select to allow or deny Code42 support users access to your Code42 environment to assist in troubleshooting.
|