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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Code42 Support

Client Management Updates reference guide

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to Cloud.

Overview

This reference guide explains the Client Updates settings in the administration console, which enable administrators to define Code42 app update schedules by organization. Configuring these settings to specify when new versions of the Code42 app are released to user devices enables you to:

  • Test new Code42 app versions on a small group of users before updating all users in your Code42 environment.
  • Schedule Code42 app upgrades to better align with your change management process.
  • Create a staggered rollout schedule based on organization. Upgrading the Code42 app over several days or weeks can help you better manage network resources.

New Code42 app release dates are announced in advance in the Code42 community. To automatically receive email notifications about upcoming releases, create a customer portal account and join the Code42 community

Client updates

To view or modify Code42 app update schedules:

  1. Sign in to the administration console.
  2. Select Administration > Client Management > Updates.

Delay settings for client updates

Item   Description
a Global Delay

Defines the number of days after the release date that organizations in your Code42 environment receive the updated Code42 app, with the exception of any organizations listed in the Exceptions section below. The maximum delay is 60 days.

 

See the Code42 community for Code42 app release dates.

b Exceptions

Lists organizations configured to use a different delay setting than the Global Delay.

c Add Click to add an organization exception and specify a delay that differs from the Global Delay.
d

Organization

The organization to which the delay applies. Includes all child organizations, unless a child organization has its own exception.
e Delay

The number of days after the release date this organization receives Code42 app updates. The maximum delay is 60 days.

 

See the Code42 community for Code42 app release dates.

f Scheduled Update

Date the Code42 app is updated on user devices. This date is calculated by adding the Delay number of days for this organization to the original release date.

g New Version The Code42 app version number this organization is upgrading to, including the build number. For example, 6.8.3.951 indicates Code42 app version 6.8.3, build 951.
h Actions

Click to view options for managing this exception:

  • Edit: Provides the option to change the delay value for this organization.
  • Remove: Deletes this exception, causing the organization to follow the Global Delay.
Upgrade early
During the delay period, you always have the option to manually update clients ahead of schedule.

For all devices in an organization:
  1. From the navigation menu on the left, select Administration > Organizations > Active.
  2. Select an organization.
  3. From the action menu in the upper-right, select Upgrade Clients.
For a single device:
  1. From the navigation menu on the left, select Administration > Devices > Active.
  2. Select a device.
  3. From the action menu in the upper-right, select Upgrade.

Video tutorial

Watch the short video tutorial below for an example of how to define a client update schedule.

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