There is no risk to your Code42 environment or your data related to these inconsistencies.
This article describes the causes of inconsistencies you may see in your administration console during an upgrade to the Code42 public cloud.
The upgrade schedule is announced to customers each time we upgrade our public cloud. Refer to our customer communication, such as our Service Status Updates forum section, for details about the timing and duration of the upgrade process.
We plan all upgrades to our public cloud in phases that span several business days. We perform the Code42 platform upgrade in our public cloud before making the upgrade available to our customers.
You may encounter these symptoms during a Code42 public cloud upgrade.
The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected.
View individual device statistics in the administration console instead:
|In Organizations and Users, statistics on storage utilization may display incorrectly.|
Affects only hybrid cloud deployments.
Acknowledge this alert from the administration console:
First, refer to our Service Status Updates for information about the upgrade process. If the symptoms persist for more than one business day beyond the upgrade period, contact our Customer Champions for Code42 for Enterprise support.