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This article applies to version 6.

Other available versions:

Cloud | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

What to expect from Code42 cloud upgrades

This article applies to version 6.

Other available versions:

Cloud | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

During Code42 cloud upgrades, customers using Code42 cloud storage may see inconsistencies in the administration console for a short period.

There is no risk to your Code42 environment or your data related to these inconsistencies.

This article describes the causes of inconsistencies you may see in your administration console during an upgrade to the Code42 cloud.

Upgrade process

The upgrade schedule is announced to customers each time we upgrade the Code42 cloud. Refer to our Service Status Updates for details about the timing and duration of the upgrade process.

Symptoms

You may encounter these symptoms during a Code42 cloud upgrade.

Symptom Workaround

The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected.

View individual device statistics in the administration console instead:

  1. Go to Devices.
  2. (Version 6.5 and later): Select Active.
  3. Select an individual device to view details.
In Organizations and Users, statistics on storage utilization may display incorrectly.

Alerts may display a Destination is offline alert (as well as an email alert, if configured).

Affects only deployments using Code42 cloud storage.

Acknowledge this alert from the administration console:

  1. Go to Alerts.
  2. Select the Destination is offline alert.
  3. From the action menu, select Acknowledge or Dismiss and then click OK to dismiss the alert.

Recommended solution

First, refer to our Service Status Updates for information about the upgrade process. If the symptoms persist beyond on the planned maintenance window, contact our Customer Champions for Code42 for Enterprise support.

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