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Code42 Support

Users with custom roles cannot perform web restores

Available in:

Small Business
Applies to:


In version 4.2.0 and later, performing a web restore from the administration console requires an additional permission, Users with custom roles that do not include the permission are unable to restore data from the administration console.


The issue only occurs when all of the following conditions are met:

  • You created custom roles in a Code42 environment earlier than version 4.2.
  • You upgraded your Code42 environment to version 4.2 or later.
  • You did not add the permission to the custom roles you made before the upgrade.

Recommended solution

To allow users to restore from the administration console, add the permission to their custom roles.

  1. Sign in to your administration console.
  2. Navigate to Settings > Security > Roles.
  3. For each custom role in your Code42 environment, add the permission
    1. Select the custom role.
    2. Click Edit button.
    3. Select
    4. Click Save.