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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Users with custom roles cannot perform web restores

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

In version 4.2.0 and later, performing a web restore from the administration console requires an additional permission, plan.read. Users with custom roles that do not include the permission plan.read are unable to restore data from the administration console.

Affects

The issue only occurs when all of the following conditions are met:

  • You created custom roles in a Code42 environment earlier than version 4.2.
  • You upgraded your Code42 environment to version 4.2 or later.
  • You did not add the plan.read permission to the custom roles you made before the upgrade.

Recommended solution

To allow users to restore from the administration console, add the permission plan.read to their custom roles.

  1. Sign in to your administration console.
  2. Navigate to Settings > Security > Roles.
  3. For each custom role in your Code42 environment, add the permission plan.read:
    1. Select the custom role.
    2. Click Edit button.
    3. Select plan.read.
    4. Click Save.