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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Users cannot restore from the Code42 app

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

To restore data from the Code42 app, a user must have the cpd.restore user permission. If an administrator creates a custom role that does not have the cpd.restore permission, the user cannot restore data from the Code42 app.

This configuration only affects administrators who created a custom role that does not include the cpd.restore permission.

Affects

Code42 environments using custom user roles.

Recommended solution

To allow users to restore from the Code42 app, add the permission cpd.restore to their custom roles.

  1. Sign in to the administration console.
  2. Navigate to Settings > Security > Roles.
  3. For each custom role in your Code42 environment, add the permission cpd.restore.
    1. Select the custom role.
    2. Click the edit icon Edit this role icon.
    3. Select cpd.restore.
    4. Click Save.