Code42 app 4.x users can download files to a new device from a date and time before the ransomware infection by restoring files from the backup archive:
- Ensure the Code42 app is installed to the new device.
- Sign in to the Code42 app on the new device. Select Existing Account from the sign in dialog.
Do not adopt the previous archive
After sign in, a message appears on the Backup tab prompting you to adopt the previous backup archive. Do not adopt the previous archive at this time. Adopting the previous archive could reintroduce infected files. You should adopt the previous archive only after you finish restoring files.
- Click the Restore tab.
- Click the Restore files for computer list to select the old device whose files you want to restore to the new device.
- If the selected device was backing up to multiple destinations, in From backup destination select the destination that you want to use for this restore.
- At the bottom of the dialog, click most recent and select a date and time from before the time of the infection.
Important
Restoring from the most recent date and time stamp may cause the new machine to be infected. Select a time and date before infection based on your testing to
determine the time of the infection.
- Select the folders and files you want to restore.
- Update the restore options:
- Select original location.
- Select overwrite.
- Click Restore.
Your download begins immediately. The download may take a long time. Do not cancel the restore job.