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Code42 Support

Recover a storage server

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the Code42 server software. Because storage servers rely on your authority server for authentication and database information, importing a database dump is not necessary on a storage server.

This process is not applicable for your authority server. For information on recovering an authority server, see Recover your Code42 server to a previous state.

Considerations

  • This process recovers your storage server's configuration and relationship to your authority server. It does not recover any device archives.
  • This sync process relies on the .identity file of your storage server. If the .identity file is missing or corrupted, contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business (previously CrashPlan PRO) support.
    Default location of your Code42 server's .identity file:
    • Linux: /var/opt/proserver/.identity
      Applies to Code42 servers installed as root on Ubuntu
    • Windows: C:\ProgramData\PROServer\PROServer\.identity

Reinstall your storage server

Step 1: Uninstall and reinstall the Code42 server software

  1. Uninstall the Code42 server software.
  2. Reinstall the Code42 server software.

Step 2: Sync the storage server with the authority server

  1. Sign in to the storage server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync
    The storage server syncs with the authority server to recover its configuration and relationship to your authority server. If the primary network address of the authority server changed since the last time the storage server synced with the authority server, the storage server restarts.
Sync from your authority server
You can use a storage server's GUID to sync the storage server from your authority server:
  1. Sign in to your authority server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the node.sync command, followed by the storage server's GUID (for example): node.sync guid=123456789 force=true