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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Other available versions:

Cloud

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Code42 Support

File selection shows 0 MB selected

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Other available versions:

Cloud

Overview

If the Backup Status Report or Device details screen shows 0 MB selected for a specific device, that device may not be backing up as needed. This article helps you troubleshoot such situations to resolve backup issues.

Backup Status report

Backup Status report.

Device details screen

Device details screen

Recommended solutions

Verify the device's file selection

  1. Access the device-level details screen for that device.
  2. Click the Backup tab and scroll to review the File selection section.
    Backups do not run if no files are selected.
  3. If needed, configure the device's backup settings to include files and folders in that device's file selection.

Clear the device's cache

If you have remote or physical access to the device, clear the cache on the device. Code42 stores a cache of information about device backups. If this cache is corrupted, Code42 may incorrectly report the device's file selection as 0 MB.

Check filepaths and names

Verify that the capitalization of the filepaths and filenames in the file selection match. Incorrect capitalization can cause issues with backups.

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