Skip to main content
Code42 Support

Conflict detected in endpoint monitoring settings and Security Center profile

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

In some cases, the Security Center activity profile conflicts with the endpoint-monitoring settings in the administration console.

If there is a conflict, an email is sent that reads, "A conflict was detected in the endpoint monitoring settings for <username>, who is being monitored by the <profile name> activity profile." In version 6.5 and later, a message also appears in the Security Center's activity profile details that reads, "A conflict was detected in the endpoint monitoring settings for [x] users."

This article explains why the conflict occurs and how to resolve it.

Cause

When you create an activity profile in the Security Center, you are asked to select which locations to monitor for file activity. The conflict arises when an activity profile includes a user who is in an organization with endpoint-monitoring settings that are different from the activity profile settings.

For example, say you create an activity profile to monitor files moved to USB drives. Then you add a number of users to that profile. If one of the users belongs to an organization that has deselected "Removable media" in the endpoint-monitoring settings, the profile and settings for that user won't match.

An email is sent to notify the profile's recipient of the conflict. And in version 6.5 and later, when you view the activity profile details in the Security Center, you see an error message above the list of users, and the status for the affected user says "Conflict."

Recommended solutions

To resolve the conflict for a user, edit the endpoint-monitoring settings for that user's organization.

Option 1: Edit a single organization's settings

Follow these steps to resolve a conflict for a single organization.

  1. Sign in to the administration console.
  2. Go to Administration > Users.
  3. Select the name of the user with the settings conflict.
    The user details screen appears, with the organization name in the header below the user name.
  4. Click the organization name.
    The organization details screen appears.
  5. Go to the action menu > Edit... > Endpoint Monitoring.
  6. Adjust the organization's settings to match the activity profile.
    For example, enable Removable media or Cloud service in the endpoint monitoring settings if those same options are selected in the Security Center activity profile.

Option 2: Edit the system-wide settings

If all of your users are in one organization, follow these steps to edit the system-wide settings.

  1. Sign in to the administration console.
  2. Go to Administration > Settings > Endpoint Monitoring.
  3. Adjust the system-wide settings to match the activity profile.
    For example, you might need to enable Removable media or Cloud service in the endpoint-monitoring settings if those same options are selected in the Security Center activity profile.

Note: Verify that the Inherit settings from parent setting has not been disabled for child organizations. If it is disabled, follow option 1 to edit the child organization's endpoint-monitoring settings.

Alternative solution

You might want to edit the activity profile instead of the organization's endpoint monitoring settings. Follow these steps if all the users with conflicts belong to the same organization, or if the activity profile has incorrect settings. If there are users with conflicts in more than one organization, we recommend option 1 above.

  1. Sign in to the administration console.
  2. Go to Security Center > Activity Notifications
  3. Select an activity profile name.
  4. Click the action menu, and then select Edit This Profile.
  5. Adjust the activity profile to match the endpoint-monitoring settings.