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Code42 Support

Store point offline

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Store point is unavailable: store point name" Delivered by email and to the Alerts Overview of the administration console
"Store point offline" Settings > Notifications of the administration console

Severity

Critical
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.

Cause

This alert is triggered when a store point is offline. The store point could be on any Code42 server within the storage hierarchy of the Code42 environment.

Potential effects

  • Users cannot back up or restore
  • Users cannot sync files, plans, and events

Recommended solution

To resolve this alert:

  1. Sign in to the administration console on the authority server
  2. Go to Storage > Store points.
  3. Click the store point that is offline.
  4. From the action menu, choose Accept New Archives (if accepting new archives is disabled).
  5. Check the status of the Code42 server that contains the store point.
    1. If the storage server that contains the store point is offline, follow the steps for resolving the Server offline alert. You can verify the storage server online status by viewing the indicator under Online icon Online:
      • Online indicator A solid circle indicates online.
      • Offline indicator An open circle indicates offline.Server offline indicator
    2. If the storage server is online, check the status of the drive, RAID array, or volume where the store point is located.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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