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Code42 Support

Provider destination stopped accepting application

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Provider destination destination name stopped accepting application application name." Delivered by email and to the Alerts Overview of the administration console
"Provider destination stopped accepting application." Settings > Notifications of the administration console

Severity

Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.

Cause

This alert is triggered when a provider storage destination is configured to stop accepting data for an application.

Possible effects

Archives that are no longer accepted by the provider storage destination are immediately removed and cannot be recovered.

Recommended solution

Contact your storage provider about the configuration change.

Acknowledge the alert

An alert appears in the administration console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.