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Code42 Support

LDAP connection problem

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Problem with connection to LDAP server: server URL" Delivered by email and to the Alerts Overview of the administration console
"LDAP connection problem" Settings > Notifications of the administration console

Severity

Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.

Cause

This alert is triggered when the authority server is unable to connect to a configured LDAP server.

Possible effects

  • Users unable to authenticate again if deauthorized
  • New users cannot be activated using LDAP authentication
  • Automatic user deactivation by LDAP active script will not function
  • User management using the active script, org name, and role scripts will not function

Before you begin

You should have a good understanding of LDAP and how LDAP is integrated into the Code42 environment.

Recommended solution

To resolve this alert:

  • Note the hostname or IP address of the LDAP server affected, as given by the alert
  • Check the status of the LDAP server:
    • Is the server powered on?
    • Can you ping the LDAP server from the command line of the authority server?
    • Is the LDAP server process running?
  • Check your authority server's LDAP configuration from Server > Settings > Security > LDAP

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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