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Code42 Support

Email expired

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Mail expired. subject: subject, to: recipient" Delivered by email and to the Alerts Overview of the administration console
"Email expired" Settings > Notifications of the administration console

Severity

Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.

Cause

This alert is triggered when the authority server was unable to deliver an email message to a recipient, either using the built-in mail server or an external mail server. Message delivery failed due to too many retry attempts.

Possible causes of the mail delivery failure include:

  • Network problems
  • Email server problems
  • Authentication problems on email server

Possible effects

  • Users or administrators do not receive emailed alerts and notifications

Recommended solution

To resolve this alert:

  1. Check the list of email recipients for alerts, and verify that each recipient's email address is still valid.
  2. Check the mail server settings, if an external mail server is being used.
  3. Check network connectivity to the LAN and WAN addresses of the mail server
    • External mail server: verify the mail server is reachable
    • Internal mail server: verify the mail server is able to deliver messages to other destinations.

Acknowledge the alert

An alert appears in the administration console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.
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