This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Database export failed on server Code42 server name"||Delivered by email and to the Alerts Overview of the administration console|
|"Database export failure"||Settings > Notifications of the administration console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
- The Code42 server configuration is not being backed up
- The internal database of the Code42 server may be corrupted
To resolve this alert:
Contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business (previously CrashPlan PRO) support
Acknowledge the alert
An alert appears in the administration console's list of active alerts until someone dismisses it. To dismiss an alert:
- (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
- (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.