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Code42 Support

Admin password unchanged

Available in:

Small Business
Applies to:


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Administrator user's password is default value" Delivered by email and to the Alerts Overview of the administration console
"Admin password unchanged" Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.


  • Unauthorized users, employees, or unknown attackers could gain administrative access to your Code42 server
  • Data loss
  • Data theft
  • Unauthorized actions
  • Unauthorized access to user data
  • Service downtime

Recommended solution

To resolve this alert:

Acknowledge the alert

An alert appears in the administration console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.
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