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Code42 Support

Scheduled Job: Service Provider Certificate Renewal On Server Has Failed

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

This article explains how to interpret and respond to the following alert. The table below displays where the alert appears:

Alert Text Location
"Scheduled Job: Service Provider Certificate Renewal on server <sever name> has failed." Alerts Overview of the administration console

Severity

Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.

Cause

At startup, the authority server creates self-signed realm and IdP (identity provider) certificates (used for authentication) if they do not already exist; these expire in 5 years. If these certificates are within 6 months of expiration, the authority server attempts to renew them. This alert appears if the authority server cannot renew the certificates.

Potential effects

If the realm and IdP certificates expire, you cannot sign in to the administration console or the Code42 app.

Recommended solution

This problem is likely caused by database corruption. Contact Code42 for Enterprise support to resolve this issue.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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