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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

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Scheduled Job: Service Provider Certificate Renewal on server has failed

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Overview

This article explains how to interpret and respond to the following alert. The table below displays where the alert appears:

Alert Text Location
"Scheduled Job: Service Provider Certificate Renewal on server <sever name> has failed." Alerts Overview of the Code42 console

Severity

Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.

Cause

At startup, the authority server creates self-signed realm and IdP (identity provider) certificates (used for authentication) if they do not already exist; these expire in 5 years. If these certificates are within 6 months of expiration, the authority server attempts to renew them. This alert appears if the authority server cannot renew the certificates.

Potential effects

If the realm and IdP certificates expire, you cannot sign in to the Code42 console or the Code42 app.

Recommended solution

This problem is likely caused by database corruption. Contact Code42 for Enterprise support to resolve this issue.

Acknowledge the alert

An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.
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